Potential knowledge gaps

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • The potential knowledge gap skill helps find missing or incomplete knowledge coverage by analyzing service interactions. Gap recommendations become available after you activate the knowledge gaps skills in Now Assist Admin.

    The knowledge gaps feature (also known as potential gaps) helps knowledge managers and service teams discover missing or insufficient knowledge articles by analyzing service case and incident patterns. When the relevant skills are activated, Now Assist generates gap recommendations to guide the creation or improvement of knowledge content.

    For more information, see Manage potential knowledge gaps