Clone and edit a ServiceNow skill

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분
  • Eligible skills provided in ServiceNow Now Assist applications can be cloned in Now Assist Skill Kit so that you can edit the prompt or change the AI service provider. Editing the prompt enables you to arrange the formatting and content of the LLM response.

    시작하기 전에

    Role required: sn_skill_builder.admin

    프로시저

    1. Navigate to All > Now Assist Skill Kit > Home.
    2. Select ServiceNow skills
    3. Select the ServiceNow skill that you want to clone.
    4. Select Clone.
      Clone a skill in Now Assist Skill Kit
    5. Fill in the fields on the form.
      표 1. Clone skill form
      Field Description
      Skill name A name for the skill.
      Description A description of the skill.
      Default provider Available providers:
      • Now LLM Service
      • External LLM
        • Spokes
        • Custom LLM

          For more information on setting up a custom large language model (LLM), see

      Available prebuilt spokes that enable you to connect with an external LLM:
      • Microsoft Azure OpenAI Generative AI Spoke
      • OpenAI Generative AI Spoke
      • Aleph Alpha
      • WatsonX
      • Google Gemini (MakerSuite and Vertex AI)
      주:
      The spokes don't consume Integration Hub transactions. The spokes consume assists.
      Provider API The provider of the API for your chosen LLM.
    6. Select Clone.
      주:
      When you clone a skill, you can't change the skill inputs, skill outputs, tools, or deployment settings.
    7. 옵션: Select Clone prompt to edit the prompt.
      Clone a prompt in Now Assist Skill Kit
    8. Select the Skill settings tab.
    9. 옵션: Change the default provider by selecting the toggle.

    다음에 수행할 작업

    Create your skill prompt. To learn more about creating a prompt, see Create a prompt.

    After you clone and edit the skill and prompt, you can evaluate your prompt.To learn more about evaluating a prompt, see Evaluate a prompt.