Properties installed with Collaborative Work Management

System properties that you can configure to include other ServiceNow AI Platform records in CWM Docs and modify the way non-CWM users request access to the workspace.

These properties are available for Collaborative Work Management.

주:

To open the System Properties [sys_properties] table, enter sys_properties.list in the navigation filter.

표 1. Properties for Collaborative Work Management

Property	Description
sn_cwm.request_role_access	Property to show or hide the Request Access button for non-CWM users in the workspace. By default, the button is hidden. When this property is set to true, an event sn_cwm.REQUEST_ROLE_ACCESS is raised. Admins can configure this event to trigger one of the following workflows, allowing the non-CWM user to request access to the workspace. Raising a Service Catalog request. Sending an email. Type: true | false Default value: false Location: System Property [sys_properties] table Role needed: sn_cwm.cwm_admin
sn_cwm.record_mention_config	Property to configure mentioning any ServiceNow AI Platform record within Docs pages of CWM workspace. Type: string Default value: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}] By default, this property is configured to include CWM task records. Location: System Property [sys_properties] table Role needed: sn_cwm.cwm_admin To include any other ServiceNow AI Platform record, update the property. For example, to reference the Incident records in the Docs pages, update the Value field of this property to include the Incident table. The updated Value field would include the configuration for CWM task records and Incident records: [{"sourceTable":"sn_cwm_task","label":"CWM Task","fields":["short_description","number"]}, {"sourceTable":"incident","label":"Incident","fields":["short_description","number"]}]
sn_cwm.include_additional_assignee	Property to display tasks assigned to the user in My Work, when the user is added to the Additional assignee field. By default, My Work displays only tasks where the user is listed in the Assigned to field. When this property is set to true, it includes all tasks assigned to the user through either the Assigned to field or the Additional assignee field. Type: true | false Default value: false Location: System Property [sys_properties] table Role needed: sn_cwm.cwm_admin
sn_cwm.connect_work_import_limit	Property to configure the maximum number of items that can be imported to a CWM Board for the first time when using the Connected work feature. Type: integer Default value: 100 Location: System Property [sys_properties] table Role needed: sn_cwm.cwm_admin
sn_cwm.agile_enabled	Property to control Agile-related features for CWM. If set to true, then agile items like Story and Epic can be created in a CWM Board and Sprint planning feature will be enabled. Type: true | false Default value: true Location: System Property [sys_properties] table Role needed: sn_cwm.cwm_admin
sn_docs.is_live_presence_enabled	Property to enable live presence indicators of users on a Doc page. Type: true | false Default value: true Location: System Property [sys_properties] table Role needed: sn_docs.docs_admin