Managing mobile experience for GRC Policy and Compliance

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Managing mobile experience for GRC Policy and Compliance

    ServiceNow customers who manage Governance, Risk, and Compliance (GRC) Policy and Compliance can now use the GRC Mobile application on Android or iOS devices. This mobile experience enables policy and compliance managers with thesncompliance.managerrole to perform key tasks outside the desktop environment, improving responsiveness and flexibility.

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    Key Features

    • Access and manage approvals: Approve or reject pending policies and policy exception requests directly from the mobile app.
    • Task and issue management: Assign unassigned indicator tasks, issues, and remediation tasks to team members from your assignment group.
    • Overdue work management: Reassign overdue attestations and issues to ensure timely compliance.
    • Navigation and details: View detailed records related to Control Objectives, Controls, Issues, and Remediation Tasks to make informed decisions.
    • Filtering capabilities: Use filters to limit displayed records, functioning similarly to the desktop condition builder for efficient record management.
    • Integrated application experience: Once installed, core GRC applications (Policy and Compliance Management, Risk Management, Audit Management) and the GRC Mobile app appear as icons on the mobile device for easy access.

    Setup and Usage

    • Before using the GRC Mobile app, complete the required setup tasks within your ServiceNow AI Platform instance and on your device to enable Policy and Compliance Management features on mobile.
    • Log in to the GRC Mobile application by adding your ServiceNow AI Platform instance.
    • Use the applets organized in folders such as Pending Approvals, Team's Unassigned Work, and Team's Overdue Work to efficiently manage compliance activities.

    Benefits for ServiceNow Customers

    This mobile solution empowers compliance managers to stay connected to critical alerts, risk statuses, and compliance tasks on the go, ensuring faster response times and improved oversight of essential business services and vendor compliance. It streamlines common workflows such as policy approvals, task assignments, and overdue work reassignment, directly from mobile devices.

    As a policy and compliance manager, use your Android or iOS mobile device to manage your work.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    User role actions for a compliance manager

    As a user with the ServiceNow AI Platform® compliance manager (sn_compliance.manager) role, manage your work without being tied to the desktop. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services all on your mobile device.

    With the GRC Mobile application, you can perform the following Policy and Compliance Management activities without being tied to the desktop:

    • Approve or reject pending Policies and Policy Exception requests that are assigned to you.
    • Assign unassigned tasks and issues to your team with the Indicator Tasks, Issues, and Remediation Tasks applets.
    • Manage and reassign your team's overdue tasks with the Attestations and overdue Issues applets.

    The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen that is displayed after you log in.

    Figure 1. GRC Mobile application
    GRC Policy and Compliance navigation map.

    For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the GRC Mobile application, see Setup checklist for the GRC Mobile application. For instructions about how to log in, see Log in to the GRC Mobile application.

    Applications
    Applications are the ServiceNow® software components such as Policy and Compliance Management, Risk Management, and Audit Management that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install these core applications and the GRC Mobile app on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your Android or iOS mobile device after you log in.

    Icons on the bottom of the screen of the mobile device.

    Folders
    Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the folders of the Policy and Compliance Mobile app.
    Applets
    Applets are the different options within the application. In the preceding image, the icons under Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the available applets for the Policy and Compliance Mobile app.