View Performance Analytics for Vulnerability Response [PA] reports in real-time

To manage your most important vulnerable items (VIs) and help you remediate them quickly, view reports on-demand, in real-time on the Vulnerability Management (PA) dashboard. The Performance Analytics for Vulnerability Response application is available with a separate subscription from the ServiceNow Store.

Before you begin

Role required: sn_vul.vulnerability_admin or sn_vul.admin (deprecated)

Persona and granular roles are available to help you manage what users and groups can see and do in the Vulnerability Response application. For an initial assignment of the persona roles in Setup Assistant, see Assign the Vulnerability Response persona roles using Setup Assistant. For more information about managing granular roles, see Manage persona and granular roles for Vulnerability Response.

For more information about the reports for Performance Analytics for Vulnerability Response, see Vulnerability Management [PA] dashboard.

For more information about the setup and installation of the Performance Analytics for Vulnerability Response application, see Install and configure the Performance Analytics for Vulnerability Response [PA] application.

If not displayed, to view the dashboard, navigate to Vulnerability Response > Overview. At the top of the dashboard the report tabs are displayed.

Starting with version 19.0 of Vulnerability Response, this dashboard can also be viewed in the New Experience UI. To view the dashboard in the new UI, navigate to Workspaces > Vulnerability Manager Workspace and click the Dashboards icon. Depending on your role, the default dashboard is displayed. To view other dashboards, click the drop-down next to the dashboard name. For more information, see Dashboards in the Vulnerability Manager Workspace and Dashboards in the IT Remediation Workspace.

Note:

If you are on Tokyo, you can view the dashboards in the Next Experience UI but with some functional loss.

Figure 1. Overview tab

View the following reports on the tabs of the Vulnerability Management (PA) dashboard in real-time.

• Overview tab
  • Critical Vulnerable Items by Assignment Group
• Vulnerable CIs tab:
  • Vulnerable CIs Without Owners
  • Retired or Stolen CIs with Active VIs
• Exceptions tab:
  • Deferred Vulnerable Items by Reason
  • Deferral Requests About to Expire
  • Deferred Vulnerable Items by CIO Manager
• Remediation tab:
  • Unassigned Vulnerable Items

To view real-time scores, with one of the tabs selected that contains real-time reports, follow these steps:

Procedure

1. In the report, for example, Critical Vulnerable Items by Assignment Group, click one of the links that is displayed.

   

2. In the record that is displayed, click the date.

   

3. In the calendar that is displayed, click Real-time.

   If a report does not support a real-time score, the Real-time button is not displayed on the calendar.

   

   It may take a few moments for the value to update. The current date, the records, the number of new records since the last report, and the percent change from the last report are also displayed.

   

4. Optional: To view the records that make up the report, with the real-time report displayed, in the upper right, click Show records.
   A list of records that make up the score is displayed.