Understanding FSO Core relationships

This section describes the key tables in FSO Core and their relationships. Understanding these relationships helps you manage data effectively and enhances system functionality.

The Financial Services Operations Core application is automatically installed with any of the  Financial Services Operations applications but can also be installed independently for a basic configuration using only its data model.

The following table lists this application's dependencies:

表 : 1. Plugin dependencies for Financial Services Operations Core

Name	Value
Customer Service Management (CSM)	com.sn_customerservice
Expanded Model and Asset Classes	com.sn_ent
Install Base	com.snc.install_base

重要:

Starting with the Vancouver release, the Financial Services Operations Core model tables will use child tables of Expanded Model and Asset's base Service model [cmdb_service_product_model] to classify different service models within the Configuration Management Database (CMDB). For more information, see Expanded Model and Asset Classes

Financial Services Operations Core data model diagram

The following diagram shows the tables and their relationships that build the Financial Services Operations Core data model.

図 : 1. Financial Services Operations Core table relationship

Using ServiceNow AI Platform, Customer Service Management (CSM) tables

The Financial Services Operations data model uses the following tables included within the ServiceNow AI Platform, Customer Service Management (CSM), and Configuration Management Database (CMDB) applications to store data.

表 : 2. ServiceNow AI Platform, CSM, and Configuration Management Database (CMDB) tables used in the Financial Services Operations data model

Table	Description	Application
Business location [sn_csm_business_location]	Provides the business location records.	CSM
Case [sn_customerservice_case]	Provides the cases for patients associated with customer contact records.	CSM
Characteristic [sn_prd_pm_characteristic]	Provides the attributes available for a product.	CSM
Characteristic Option [sn_prd_pm_characteristic_option]	Provides the options for attributes available for a product.	CSM
Consumer [csm_consumer]	Provides patient records associated with consumer records.	CSM
Consumer profile [sn_csm_consumer_profile]	Provides multiple consumer profiles.	CSM
Household Member [csm_household_member]	Provides records of the patient members who have been added to a household.	CSM
Location [cmn_location]	Provides addresses associated with a patient.	ServiceNow AI Platform
Product Specification [sn_prd_pm_specification]	Defines, at a functional level, a product a service provider sells to the customer.	CSM
Sold product [sn_install_base_sold_product]	Provides the product purchased by a patient as a customer and references the Product Model [cmdb_model] table or Service Model [cmdb_service_product_model] table for a customer (customer account or consumer).	ServiceNow AI Platform
Specification [sn_prd_pm_specification]	Provides the base table for specifications included in the industry vertical applications.	CSM
Specification Characteristic [sn_prd_pm_specification_characteristic]	Provides the characteristics for product, service, and resource specifications.	CSM
Task [task]	Provides a series of standard fields used on each of the tables that extend it.	ServiceNow AI Platform