Core Business Suite

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Core Business Suite (CBS) lays the foundation to unify disjointed processes. It’s a collection of modules that fulfills different business needs, for different personas, within a single product suite.

    Leverage the employee support functionalities in CBS to empower your employees. You can raise the following requests and more as an employee:
    • Raise a payroll or a general benefits request on HR Service Delivery.
    • Raise general inquiries for workplace, legal, safety, finance, and procurement departments in your organization.
    Provide suppliers in your organization an easy resolution for the following requests.
    • Raise a general inquiry from the supplier catalog.
    • Raise an invoice request on Accounts Payable Operations.
    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Choose one of these tiles to get started.