Agentic Workflow in Now Assist for Core Business Suite

Agentic workflow in Now Assist for Core Business Suite supports the Core Business Suite setup process through a conversational interface.

Table 1. Available agentic workflow for Now Assist for Core Business Suite

Agentic workflow name	Description	Available AI agents
AI agentic workflow for the CBS setup	Supports Core Business Suite configuration through a guided, conversational setup flow. The workflow walks administrators through setup steps, tracks configuration progress, and identifies the next configuration actions. If a setup step doesn’t complete successfully, the workflow provides contextual guidance to address the issue and continue the setup process.	IA Orchestration agent Manage groups and roles agent Notification agent CBS bulk upload agent

AI agents used in the AI agentic workflow for the CBS Setup

The following AI agents are used to support the conversational setup process for Core Business Suite.

Table 2. AI agents

AI agent name	Description
IA orchestration agent	Coordinates CBS and business unit setup steps by sequencing installation and configuration actions based on user input and the current system state.
Manage groups and roles agent	Creates and assigns groups and roles across CBS business units to support setup requirements without manual navigation.
Notification agent	Configures notification settings for CBS business units to support request, approval, and workflow notifications.
CBS bulk upload agent	Processes bulk data uploads for Workplace Services and Source‑to‑Pay business units by importing records and configuration data.

For more information on the AI agents, see Now Assist AI agents.