Now Assist for Sales and Order Management for Telecommunications (SOMT) release notes

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • The ServiceNow® Now Assist for Sales and Order Management for Telecommunications (SOMT) application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for SOMT was enhanced and updated in the Australia release.

    Now Assist for SOMT highlights for the Australia release

    • Automate the customer move order capture journey to reduce the manual effort.
    • Use the task template generation agent to create a task plan template for the given specification based on the uploaded image file.
    • Automatically create the fallout records based on reported issues on the task's notes.

    See Now Assist for Sales CRM for Telecommunications for more information.

    Wichtig:
    Now Assist for SOMT is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Now Assist for SOMT features

    Move Order Voice AI agent
    Use this agent to help you create a move order capture journey by collecting details such as the customer’s name, current service location, product offering, and new service address.
    Task template generation AI agent
    Use this agent to process an uploaded image file, extract task dependencies and store them as a task plan template for the given specification.
    Order fallout AI agent
    Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up.

    Activation information

    Now Assist features are available with activation of the Now Assist for SOMT plugin. For more information, see .

    Related ServiceNow applications and features

    Now Assist
    Help improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    The Now Assist Admin console provides you with quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features.
    Now Assist panel
    Use this conversational interface in the CSM Configurable Workspace to summarize a chat, a case, or resolution notes so that you can get the context of this information more quickly.
    Use the Now Assist products to provide agentic AI skills to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.