Implementing Platform Analytics solutions

The Platform Analytics Solution contains prepackaged Performance Analytics content that you can use with other ServiceNow AI Platform products. The solution provides you with data visualizations that help you to improve your business processes and quantify the value of your self-services.

Required roles and tasks

The following roles and tasks are associated with this Platform Analytics Solution:

• ServiceNow AI Platform administrator (admin): Install and activate this Platform Analytics Solution and make any necessary changes to the system properties.
• Performance Analytics administrator (pa_admin): Review the indicators, breakdowns, widgets, and dashboards. Set up and start the data collection. Share the dashboards with appropriate stakeholders.
• Performance Analytics viewer (pa_viewer): View Performance Analytics dashboards.

Activate the full, subscription version of Performance Analytics on the instance where you are activating this Platform Analytics Solution. You can activate Performance Analytics on a non-production instance without purchasing a subscription. For more information, see Activate your Performance Analytics subscription.

• Activate the Platform Analytics solution for Financial Services Operations
  Activate the content pack ServiceNow Store application for the Platform Analytics.
• Business Deposit Operations dashboard
  With the Financial Services Business Deposit Operations dashboard, you can get an insight into how your team and business are performing for deposit service requests received for your financial services. You can monitor the status of deposit service cases, see trends, and drill down into the details from a single view.
• Business Loan Operations dashboard
  With the Financial Services Business Loan Operations dashboard, you can get an insight into how your team and business are performing for business loan cases. You can monitor the status of loan cases, see trends, and drill down into the details from a single view.
• Business Lifecycle Operations dashboard
  With the Business Lifecycle Operations dashboard, you can get insight into how your team and business are performing for the business lifecycle cases.
• Complaint Management dashboard
  With the Financial Services Complaint Management dashboard, you can get an insight into how your team and business are performing for the complaints that were received for your financial services. You can monitor the status of the complaint service cases, see trends, and drill down into the details from a single view.
• Commercial Lines Claims dashboard
  With the Commercial Lines Claims dashboard, you can get an insight into how your team and business are performing for the personal policy service requests that were received for your insurance services.
• Commercial Lines Servicing dashboard
  With the Commercial Lines Servicing dashboard, you can get an insight into how your team and business are performing for the personal policy service requests that were received for your insurance services.
• Client Lifecycle dashboard
  With the Financial Services Client Lifecycle dashboard, you can get insight into how your team and business are performing for the client lifecycle cases.
• Dispute Management dashboard
  With the Dispute Management dashboard, you can get an insight into how your team and business are performing for the card service requests that were received for your financial services.
• Group Life Servicing dashboard
  With the Group Life Servicing dashboard, you can get an insight into how your team and business are performing for the group policy service requests that were received for your insurance services.
• Individual Life Servicing dashboard
  With the Individual Life Servicing dashboard, you can get an insight into how your team and business are performing for the individual policy service requests that were received for your insurance services.
• Payment Operations dashboard
  With the Financial Services Payment Operations dashboard, you can get an insight into how your team and business are performing for payment inquiries, claims, and debits.
• Personal Deposit Operations dashboard
  With the Financial Services Personal Deposit Operations dashboard, you can get an insight into how your team and business are performing for the deposit service requests received for your financial services. You can monitor the status of the deposit service cases, see trends, and drill down into the details from a single view.
• Personal Lines Claims dashboard
  With the Personal Lines Claims dashboard, you can get an insight into how your team and business are performing for the claim service requests that were received for your personal lines policies.
• Personal Lines Servicing dashboard
  With the Personal Lines Servicing dashboard, you can get an insight into how your team and business are performing for the personal policy service requests that were received for your insurance services.
• Personal Loan Operations dashboard
  With the Financial Services Personal Loan Operations dashboard, you can get an insight into how your team and business are performing for the personal loan cases. You can monitor the status of loan cases, see trends, and drill down into the details from a single view.
• Treasury Operations dashboard
  With the Financial Services Treasury Operations dashboard, you can get an insight into how your team and business are performing for the treasury service requests that were received for your financial services.
• Process Mining for Financial Services Operations
  The Financial Services Operations Process Mining Content Pack has preconfigured Process Mining models for Financial Services Operations processes that help analysts and process owners analyze how effective their business processes are.