Deploying Employee Center
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Summary of Deploying Employee Center
The Employee Center in ServiceNow enables organizations to create a customizable self-service portal for employees. This guide outlines the plugins included with new ServiceNow instances and those available through the Employee Center Pro upgrade, facilitating efficient management of employee services.
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Key Features
- Out-of-the-Box Plugins: New instances come with essential plugins like the Employee Center (snexsp), Employee Center Core (snhrsp), Employee Experience Taxonomy (snect), and Employee Experience Foundation (snexempfd), all aimed at enhancing the self-service experience for employees.
- Optional Plugins: For organizations wanting to extend capabilities, plugins such as Employee Profile (snemployee), Content Publishing (snsd), and Communities (com.sncommunities) are available, each designed to improve employee engagement and content management.
Key Outcomes
- Implementing the Employee Center allows for a unified portal experience, enhancing employee satisfaction and productivity.
- Upgrading to Employee Center Pro provides additional features for communication and engagement, including analytics and governance tools.
- Organizations can easily manage content distribution and employee forums through the activation of related plugins, streamlining employee interactions.
To get started, ensure you have the necessary admin roles to install and activate plugins, and consider migrating from existing services to enhance user experience across your organization.
Discover the Employee Center plugins that are included out-of-the-box on a new ServiceNow® instance, as well as plugins that are installed when you upgrade to Employee Center Pro.
Available out-of-the-box
New ServiceNow® instances include the Employee Center and dependency plugins. Review the following table to learn more about the plugins.
| Plugin | Description |
|---|---|
| Employee Center (sn_ex_sp) | Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees. |
| Employee Center Core (sn_hr_sp) | Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users. |
| Employee experience taxonomy (sn_ect) | Provides an employee content taxonomy for multi-department service delivery. |
| Employee Experience Foundation (sn_ex_emp_fd) | Contains components such as best practice email layouts that improve employee experiences. |
Plugins to extend Employee Center capabilities
The following plugins can be installed to enable the best employee portal experience.
| Plugin | Description |
|---|---|
| Employee Profile (sn_employee) | Enhance employee experience with a unified, configurable profile, offering comprehensive work-related information, extensibility across business units, and personalized visibility settings. |
Installed with Employee Center Pro
The following dependency plugins are installed with Employee Center Pro.
| Plugin | Description |
|---|---|
| Employee Center (sn_ex_sp) | Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees. |
| Employee Center Pro ( sn_ex_sp_pro) | Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged. |
| Employee Center Core (sn_hr_sp) | Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users. |
| Employee experience taxonomy (sn_ect) | Provides an employee content taxonomy for multi-department service delivery. |
| Employee Experience Foundation (sn_ex_emp_fd) | Contains components such as best practice email layouts that improve employee experiences. |
To learn about the tables, roles, and widgets installed, see Components installed with Employee Center Pro
Plugins to extend Employee Center Pro capabilities
The following plugins are available after you install Employee Center Pro. It is not required to install all the plugins, however some plugins depend on other plugins to function.
| Plugin | Description |
|---|---|
| Employee Profile (sn_employee) | Enhance employee experience with a unified, configurable profile, offering comprehensive work-related information, extensibility across business units, and personalized visibility settings. |
| Content Publishing (sn_sd) | Use Content Publishing to create different types of information you want to distribute to your employees. |
| Communities (com.sn_communities) | The Communities plugin supports Employee Forums, where employees can connect, engage, and collaborate with each other. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) |
| Content Experiences (sn_ca) | Package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time. Requires Content Publishing (sn_sd) |
| Content Analytics (sn_cda) | Content Analytics helps you decide when content is stale, needs refreshing, and how engaged your employees are with your communication. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) |
| Content Governance (sn_cg) | Content Governance provides a streamlined way for employees to request content to be created, track the progress, preview the content, and approve it before it is published. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) |
For more information, see the List of plugins (Washington DC).