Configure your Employee Center portal Release version: Washingtondc Updated February 1, 2024 1 minute to readCustomise and configure the Employee Center portal to help employees self serve and raise requests. Portal configurationConfigure the default Employee Center portal to incorporate specific widget experiences into your home page.Customize the Employee Center with widgetsYou can configure the widget instance options to control how data is displayed within the widget.Improve portal load time with asynchronous loadingReduce the time employees spend waiting for the portal to load by enabling widgets to load data asynchronously. This allows widgets to display information as it becomes available, improving overall portal performance.Improve the image load time on Employee CenterUse CDN URLs to reduce the load time of the banner images, background images, and app icons on the Employee Center portal.Curated Experiences in Employee CenterThe browse experience on the Employee Center portal is a set of features that come together to provide a great user experience. You can add multi-department portal pages to be part of the Employee Center portal to give a unified experience.Advanced Portal NavigationAdvanced Portal Navigation (APN) helps you design and configure an intuitive navigation for better information architecture and topic discovery. You can manage the topics and service portal menu items based on employee needs. Use the enhanced navigation experience that helps you with better content discovery.Get supportGet support helps you with a centralized and easy-to-navigate section for quick help from the employee center.Action frameworkThe action framework includes some frequently used action items for quick access. You can use several default actions and create custom actions.Employee tasks pageConfigure the tasks page for employees to view and complete all their tasks on a single page. You can configure the page by applying filters to show user approvals, content tasks, and more.Configurable task filtersEnable the employee to use filters, filter groups, and categories to easily filter, discover, and fulfill the tasks in a few clicks.Employee requests pageThe requests page is where employees can view all their requests on a single page in the Employee Center. You can configure the requests page by applying filters to show a user's service catalog requests, IT incidents, HR cases, and more.Personalized Answers on Employee CenterGet personalized Answers about your leave balance within the ServiceNow® system or with an integrated third-party application.Configure topic search filterCustomize search experiences for different portals by configuring the search application and filters.Recommended for youRecommended for you displays catalog items and knowledge articles, enabling you to view information that is most relevant to you.Quick links configurationQuick links are a way to quickly access internal and external resources related to specific departments within your organization. You can create quick links, associate quick links to topics, and restrict access to quick links.My active items widget configurationThe My active items widget displays all user activity that requires your input or review.Cross-channel favoritesA cross-channel favorites provides quick access to the content the employees use frequently and offers extensibility for BUs.App LauncherApp Launcher enables you to provide employees one-click access to all of their web business applications from Employee Center.Employee live chat overviewAs an employee, you can chat directly and in real time with support agents through the Employee Center. When you initiate a chat and select a conversation topic, you are routed to the appropriate chat queue and connected to a support agent.Footer configurationEmployee Center and Employee Center Pro include a footer by default, which you can configure.Related conceptsDeploying Employee CenterPost installation troubleshootingEmployee Center Pro KioskConfigurable approvals experienceConfiguring Employee Center for mobileEmployee profileOrganization chartIntegrated experience and service feedbackRelated referenceQuick start tests for Employee Center
Configure your Employee Center portal Release version: Washingtondc Updated February 1, 2024 1 minute to readCustomise and configure the Employee Center portal to help employees self serve and raise requests. Portal configurationConfigure the default Employee Center portal to incorporate specific widget experiences into your home page.Customize the Employee Center with widgetsYou can configure the widget instance options to control how data is displayed within the widget.Improve portal load time with asynchronous loadingReduce the time employees spend waiting for the portal to load by enabling widgets to load data asynchronously. This allows widgets to display information as it becomes available, improving overall portal performance.Improve the image load time on Employee CenterUse CDN URLs to reduce the load time of the banner images, background images, and app icons on the Employee Center portal.Curated Experiences in Employee CenterThe browse experience on the Employee Center portal is a set of features that come together to provide a great user experience. You can add multi-department portal pages to be part of the Employee Center portal to give a unified experience.Advanced Portal NavigationAdvanced Portal Navigation (APN) helps you design and configure an intuitive navigation for better information architecture and topic discovery. You can manage the topics and service portal menu items based on employee needs. Use the enhanced navigation experience that helps you with better content discovery.Get supportGet support helps you with a centralized and easy-to-navigate section for quick help from the employee center.Action frameworkThe action framework includes some frequently used action items for quick access. You can use several default actions and create custom actions.Employee tasks pageConfigure the tasks page for employees to view and complete all their tasks on a single page. You can configure the page by applying filters to show user approvals, content tasks, and more.Configurable task filtersEnable the employee to use filters, filter groups, and categories to easily filter, discover, and fulfill the tasks in a few clicks.Employee requests pageThe requests page is where employees can view all their requests on a single page in the Employee Center. You can configure the requests page by applying filters to show a user's service catalog requests, IT incidents, HR cases, and more.Personalized Answers on Employee CenterGet personalized Answers about your leave balance within the ServiceNow® system or with an integrated third-party application.Configure topic search filterCustomize search experiences for different portals by configuring the search application and filters.Recommended for youRecommended for you displays catalog items and knowledge articles, enabling you to view information that is most relevant to you.Quick links configurationQuick links are a way to quickly access internal and external resources related to specific departments within your organization. You can create quick links, associate quick links to topics, and restrict access to quick links.My active items widget configurationThe My active items widget displays all user activity that requires your input or review.Cross-channel favoritesA cross-channel favorites provides quick access to the content the employees use frequently and offers extensibility for BUs.App LauncherApp Launcher enables you to provide employees one-click access to all of their web business applications from Employee Center.Employee live chat overviewAs an employee, you can chat directly and in real time with support agents through the Employee Center. When you initiate a chat and select a conversation topic, you are routed to the appropriate chat queue and connected to a support agent.Footer configurationEmployee Center and Employee Center Pro include a footer by default, which you can configure.Related conceptsDeploying Employee CenterPost installation troubleshootingEmployee Center Pro KioskConfigurable approvals experienceConfiguring Employee Center for mobileEmployee profileOrganization chartIntegrated experience and service feedbackRelated referenceQuick start tests for Employee Center