Add details to demands

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Add Details to Demands

    The Demand Management application in ServiceNow enables demand managers to efficiently gather and manage information related to business demands. This process involves collaboration with business relationship managers to identify stakeholders and elicit key requirements and risks. The application enhances stakeholder identification by auto-populating stakeholder lists from selected portfolios during demand form submissions.

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    Key Features

    • Auto-Population of Stakeholders: Stakeholders are automatically populated from the associated portfolio when a demand is submitted, simplifying the identification process.
    • Demand Tasks Creation: Demand managers can create and assign demand tasks to analyze business demands, requiring estimates of effort, cost, risk, and benefits to build a business case.
    • Stakeholder Management: Users can add stakeholders to the demand form, and these stakeholders are associated with the current and any other demands linked to the same portfolio.
    • Requirements Definition: Demand managers can create and assign multiple requirements, although they are not mandatory. Stakeholders typically provide input for these requirements.
    • Resource Plans: Resource plans can be created for demands if the Resource Management application is activated, providing additional information for decision-making.

    Key Outcomes

    By utilizing the Demand Management application, ServiceNow customers can streamline the demand management process, enhance collaboration among stakeholders, and ensure that demands are thoroughly analyzed and documented. This leads to improved decision-making regarding project approvals and resource allocation, ultimately driving better business outcomes.

    The demand manager typically works with a business relationship manager to identify stakeholders and elicit requirements, risks, and other important information.

    The Demand Management application streamlines the stakeholder identification process. Auto-populating the list of stakeholders from the portfolio the user selects when filling out the demand form in the service catalog or in the Demand Management application. The Demand Management application also allows you to use assessments to automate some of the information gathering process.

    Add demand tasks

    Demand managers analyze business demands, approve demands and create projects and enhancements. Many times activities such as effort, cost, risk, and benefit estimates are required to analyze a demand and create a business case for approval of the demand. A demand manager can create demand tasks and assign these tasks to individual resources or a group to perform these activities.

    The resources assigned to the demand tasks then post time spent while working on a demand or demand task using time card. The time card data is used to calculate actual effort and cost incurred on the demand task as well as demand.

    To create demand tasks, scroll to the Demand Tasks related list on the Demand form and click New to create a record.

    Add stakeholders

    When a demand is submitted, the demand stakeholder list is populated automatically from associated portfolio. You can also add stakeholders. To add a person to the stakeholder list, scroll to the Stakeholders related list on the Demand form, click New to create a record, and fill in the form.

    When adding a stakeholder from the demand form, the Portfolio field displays the portfolio that was selected on the Demand form.

    A demand can have multiple stakeholders and a stakeholder can be associated with multiple demands.

    The newly added stakeholder is automatically associated with the current demand and any other demands that use the same portfolio.

    Add requirements

    Demand managers can create as many requirements as needed, but requirements are not mandatory. Typically, the stakeholders associated with a demand request have input into what the requirements are for a demand request to be completed.

    Demand managers use the Requirement form to describe the requirement and assign an owner who is responsible for making sure that the requirement is met. When a requirement is complex, demand managers can associate planned tasks, such as project tasks, with the requirement. The demand manager assigns and tracks the tasks until they are complete.

    To add a requirement to a demand, follow these steps:
    1. Open a Demand form and select New.
    2. On the Requirements related list, fill in the fields. For a description of the field names, see Requirement form.

    Add resource plans

    Resource plans are another source of information that decision makers can use when evaluating demands. You can create resource plans for a demand from the Resource Plan related list, which appears only if the Resource Management application is activated.

    To add a resource plans to the demand, scroll to the Resource Plans related list on the Demand form and click Manage to create a record.