Audit enterprise asset inventory

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Audit your enterprise asset inventory to learn where your assets are and what their current status is.

    Before you begin

    Role required: sn_eam.enterprise_asset_manager, sn_eam.asset_technician, sn_itam_common.asset_audit_user, or sn_itam_common.asset_audit_admin

    About this task

    You can use the Mobile Agent application for Enterprise Asset Management to scan asset tags or enter them manually. If an asset is scanned but its asset tag does not exist in our database, then by default, that asset is mapped to an unknown model record. The unknown model record appears on the All enterprise models tab of the Model Management view in the Enterprise Asset Workspace. The asset manager manually associates this asset to the appropriate model. You can't change, update or delete an unknown model.

    Note:
    Starting with Enterprise Asset Management version 9.0, you can also audit the licensed hardware assets in the Enterprise Asset Workspace only if the Hardware Asset Management application is activated.

    Procedure

    1. Navigate to All > Enterprise Asset Workspace > Inventory > Asset audits.
    2. Select New.
      The Create New Enterprise Asset Audit page opens.
    3. On the Create New Asset Audits form, fill in the fields.
      For a description of the field values, see Asset audit fields for enterprise assets.
    4. Select Save.

    Result

    The asset audit inventory record is created and appears with the Expected Assets and Scanned Assets tabs.

    What to do next

    Scan the assets in the inventory using the ServiceNow Agent app.