Create a source for failure and resolution codes

Create a source to be associated with any failure or resolution code. The source for a code could be internal, external, or even from a manufacturer.

Before you begin

Role required: sn_eam.enterprise_admin or inventory_admin

About this task

You should have at least one source before creating failure or resolution codes.

Note:

Sources of the codes are stored in the Asset service source [sn_ent_asset_service_source] table.

Procedure

1. Navigate to Workspaces > Enterprise Workspace > Admin center > Failure and resolution.
2. In the Failure and resolution list, select Sources.
   Any existing sources are shown in the sources list.
3. Select New.
4. On the form, fill in the fields.

   Table 1. Create New Asset service source form

   Field	Description
   Source	Name of the source. For example, External or Internal.
   Description	Brief description of the source.

5. Select Save.

Result

The source that you created is shown in the Sources list.