Components installed with Enterprise Asset Management

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  • Updated June 8, 2026
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    Summary of Components installed with Enterprise Asset Management

    Activating thecom.sneamplugin in ServiceNow installs a variety of components essential for Enterprise Asset Management (EAM). These components include user roles, plugins, and applications that enable comprehensive management of physical, technological, contractual, and financial aspects of enterprise assets.

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    Roles Installed

    Several roles are provisioned to facilitate different levels of access and capabilities within EAM:

    • Enterprise asset manager: Grants access to all EAM features except administrative functions, including roles like asset technician and contract manager.
    • Enterprise admin: Provides full access to EAM and the OT Asset Workspace, including administrative capabilities.
    • Enterprise technician: Designed for users performing work tasks and updating asset records, with access to tasks such as RMA, recalls, disposal, loans, audits, and lease-end processes.
    • Enterprise mobile user: Enables mobile scanning and disposal of assets via a mobile app.
    • Agent: Assigned to users working on enterprise assets and recording work order details; requires an additional role to access EAM.

    Additionally, granular admin roles are available to provide fine-tuned permissions for specific functions, such as shipment asset integration, carrier integration, contract renewal management, and AI agent access.

    Plugins Installed

    The following plugins support core and extended EAM functionalities:

    • Asset Management: Integrates physical, technological, contractual, and financial asset data.
    • Procurement: Manages sourcing and receipt of requested assets to fulfill catalog requests.
    • Field Service Management: Supports management of work orders and related tasks.
    • Enterprise Asset Management Core: Provides essential EAM functions like normalization.
    • Asset Management Workspace - Recommendations: Offers actionable recommendations within configurable workspaces.
    • SM Planned Maintenance: Enables management of scheduled preventative maintenance.
    • Physical Assets: Aligns features for physical asset-based applications.
    • Indoor Mapping for Assets: Tracks asset locations using indoor maps.
    • Work Management: Manages work orders, tasks, and maintenance plans.
    • Performance Analytics: Provides dashboards with actionable visualizations to improve processes.
    • Playbook Experience Core: Offers guided setup workflows for assets.
    • Process Automation Designer for App Engine: Simplifies process design with a task-oriented view.
    • Cost Management: Supports planning and controlling business costs.

    Applications Installed

    Several applications extend and support EAM capabilities:

    • Expanded Model and Asset Classes: Adds enterprise-specific model and asset classes extending the CMDB hierarchy.
    • CMDB CI Class Models: Provides extended models, descriptions, identification rules, and relationships for CMDB classes.
    • Asset Management Common: Offers shared features across Hardware, Software, and Enterprise Asset Management, including asset reclamation catalog items.
    • GRC: Risk Heatmap: Visualizes organizational risk posture using heatmaps.
    • Smart Assessment Suite: Includes core components for creating, responding to, and scoring assessments, with mobile support.
    • ISA Equipment Model: Supports ISA-95 equipment data modeling.

    Practical Implications for ServiceNow Customers

    By activating the com.sneam plugin, you enable a comprehensive Enterprise Asset Management environment tailored for your organization's asset lifecycle needs. The predefined roles facilitate appropriate access control, ensuring users have the right permissions for their responsibilities. The installed plugins and applications provide end-to-end capabilities—from asset tracking and procurement to maintenance, work management, and analytics.

    These components allow you to:

    • Manage assets effectively across their lifecycle with integrated procurement and maintenance functions.
    • Leverage mobile capabilities for asset scanning and disposal.
    • Utilize indoor mapping for precise asset location tracking.
    • Implement risk visualization and smart assessments to enhance governance and compliance.
    • Customize access and administration using granular roles and configuration options.

    Overall, this setup ensures that ServiceNow customers can efficiently plan, track, maintain, and analyze enterprise assets with robust role-based access and integrated process automation.

    Several types of components are installed with activation of the com.sn_eam plugin, including user roles, plugins, and applications.

    Roles installed

    Role title [name] Description Contains roles

    Enterprise asset manager

    [sn_eam.enterprise_asset_manager]

    		 This role has access to all Enterprise Asset Management features except administrative functions.
    • wm_initiator
    • sn_eam.enterprise_mobile_user
    • sn_eam.enterprise_asset_creator
    • sn_eam.enterprise_asset_technician
    • sn_eam.asset_manager
    • inventory_user
    • contract_manager
    • procurement_user
    • cmdb_query_builder
    • cmdb_read
    • plan_maint_admin
    • wm_task_initiator

    Enterprise admin

    [sn_eam.enterprise_admin]

    		 This role has full access to the Enterprise Asset Management application as well as the OT Asset Workspace.
    • inventory_admin
    • catalog_manager
    • report_user
    • sn_eam.enterprise_asset_manager
    • asset
    • procurement_admin
    • sn_ent.classification_manager
    • sn_otam.ot_asset_manager
    Enterprise technician [enterprise_asset_technician] This role is for users who perform work tasks and update asset records as part of the asset lifecycle. This role has access to the following enterprise asset tasks:
    • all RMA tasks except the Prepare task
    • all recall tasks
    • all disposal tasks
    • all loaner tasks except the Prepare task
    • enterprise asset audit
    • lease-end Collection, Preparation, and Shipment tasks
    • sn_eam.enterprise_mobile_user
    • sn_eam.enterprise_asset_editor
    • sn_ent.classification_reader
    • canvas_user
    • sn_eam.asset_technician

    Enterprise mobile user

    [sn_eam.enterprise_mobile_user]

    		 This role has access to scan assets from a mobile application as well as dispose assets from a mobile application. none
    Agent

    [wm_agent]

    		 This role is for users who perform work on enterprise assets and record details in the corresponding work orders and work order tasks.
    Note:
    The wm_agent role must contain an additional role such as enterprise_asset_manager, enterprise_asset_technician, or any other role to log into the Enterprise Asset Management.
    		 none

    Granular roles installed

    EAM functionality Granular admin role Description
    Shipment asset_integration_admin Provides write access to the Ignore stale check [ignore_stale_check] column in the Shipment [sn_itam_common_shipment] table.
    Carrier integration asset_integration_admin Provides access to the Carrier Integration Profile [sn_itam_carrier_int_profile] table to perform the following tasks:
    • Create carrier integration profiles
    • View reports
    Contract renewal contract_system_admin Provides Write access to the sn_itam_common.sn_contract_enable_renewal_flow system property.
    ITAM AI agents asset_aia_admin Provides access to read, write, delete, and report on the ITAM AI Agents Log [itam_aia_log] table.
    Common Hardware Asset Management and Enterprise Asset Management tables sn_eam.enterprise_admin Provides access to the following tables:
    • RFID Connection Attributes [sn_itam_common_rfid_conn_attr]
    • RFID Stage Asset [sn_itam_common_rfid_stg_asset]
    • Repair order [sn_itam_common_repair_order]
    • Repair order line [sn_itam_common_repair_orderline]
    • Asset order [sn_itam_common_asset_order]
    • Asset order line [sn_itam_common_asset_orderline]
    • Loaner Asset Order [sn_itam_common_loaner_asset_order]

    Plugins installed

    Name Description
    Asset Management

    (com.snc.asset_management)

    		 Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets. See Asset Management for more information on asset management.
    Procurement

    (com.snc.procurement)

    		 Provides the capability to source and receive requested assets so that you can fulfill service catalog requests. See Procuring enterprise assets for more information on procurement.
    Field Service Management

    (com.snc.work_management)

    		 Provides the capability to manage work orders and related tasks. See Field Service Management for more information on Field Service Management.
    Enterprise Asset Management Core

    (com.sn_eam_core)

    		 Provides core functionalities, such as normalization, for the Enterprise Asset Management application.
    Asset Management Workspace - Recommendations plugin

    (com.sn_itam_recomm)

    		 Provides actionable recommendations for users in configurable workspaces.
    SM Planned Maintenance

    (com.snc.planned_maintenance)

    		 Provides the capability to manage regular preventative maintenance of assets. See Planned Maintenance for more information on Planned Maintenance.
    Physical Assets

    (com.sn_phy_assets)

    		 Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications.
    Indoor Mapping for Assets

    com.sn_ima

    		 Provides the capability to track the location of the assets using indoor maps.
    Work Management

    (com.snc.work_management)

    		 Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information.
    Performance Analytics

    (com.snc.pa)

    		 Provides dashboards containing actionable data visualizations that help you improve your business processes and practices.
    Playbook Experience Core

    (com.glide.playbook_experience.config)

    		 Provides a step-by-step guidance for setting up your assets with important information.
    Process Automation Designer for App Engine

    (com.glide.pad.license)

    		 Provides a simplified and task-oriented view of processes.
    Cost Management

    (com.snc.cost_management)

    		 Provides options to plan and control business costs.

    Applications installed

    Name Description
    Expanded Model and Asset Classes Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes. See Expanded Model and Asset Classes for more information on this application.
    CMDB CI Class Models Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships. See CMDB CI Class Models store app for more information on this application.
    Asset Management Common Provides features that are common to the Hardware Asset Management, Software Asset Management, and Enterprise Asset Management applications, including the catalog item to request asset reclamation.
    GRC: Risk Heatmap Provides a heatmap component that enables you to visualize the risk posture of your organization. See Risk heatmap for classic risk assessment or Operational risk heatmap for Advanced Risk Assessment in the Risk Workspace for more information on risk heatmaps.
    Smart Assessment Core (com.sn_smart_asmt)

    Foundational application that is required for the smart assessment engine to work. This is required for the Assessment designer, Assessment component and Migration tools.
    sn-smart-assessment-connected (com.sn_smart_assessment_connected) Respond to assessments quickly using the Assessment response component. Its user-friendly and simple design enables users to submit assessments with more efficiency.
    sn-smart-assessment-designer (com.sn_smart_assessment_designer) Create assessment templates and add instructions, questions, and reference information to an assessment template.
    Basic Scoring for Smart Assessments (com.sn_smart_scoring) Scoring in Smart Assessment Engine is a systematic way to evaluate responses to various questions within an assessment. By attributing scores to answers, you can translate qualitative responses into quantitative data, offering each evaluation's measurable and comparable outcome.
    Smart Assessment for Mobile (com.snc.smart_assessment_mobile) Application for smart assessment engine to work on mobiles.
    ISA Equipment Model (com.sn_isa_model) Data model for ISA-95 Equipment model entities and templates.