Complete the Receive task for a requested Device as a Service (DaaS) asset

After you ship the DaaS asset that you prepared for an inbound asset order line, complete the Receive task for it by verifying that the customer received it successfully.

Before you begin

Before you can begin the Receive task, you must complete the preceding Asset ship task by shipping the asset. For detailed instructions, see Complete the Asset ship task for a requested Device as a Service (DaaS) asset.

Role required: sn_eam_provider.provider_asset_technician

Procedure

1. From the Enterprise Asset Workspace, open the Asset operations view.
2. Open the Asset tasks list.

   Navigation option	Procedure
   Provider inbound asset order	From the navigation menu of the Asset operations view, navigate to Provider > Provider inbound asset order. From the list of available inbound asset orders, select the order that you want to complete. On the inbound asset order record, select the Inbound asset order lines tab. From the list of available inbound asset order lines, select the order line that you want to verify the asset receipt for. Note: You must select an order line that you have already completed the Asset ship task for. On the inbound asset order line record, select the Asset tasks tab.
   Provider inbound asset order line	From the navigation menu of the Asset operations view, navigate to Provider > Provider inbound asset order line. From the list of available inbound asset order lines, select the order line that you want to verify the asset receipt for. Note: You must select an order line that you have already completed the Asset ship task for. On the inbound asset order line record, select the Asset tasks tab.
   Provider asset tasks	From the navigation menu of the Asset operations view, navigate to Provider > Provider asset tasks.

3. From the list of available tasks, select the task number for the Receive task that you want to complete.
4. On the Details tab of the Receive task, fill in the fields.

   Table 1. Details tab

   Field	Description
   Due date	Date and time at which you must complete the task.
   Asset	Asset that was shipped to the customer.
   Asset received	Option that indicates if the customer received the asset. Select either Yes or No.
   Assignment group	Group that the task is assigned to.
   Assigned to	User who the task is assigned to.
   Short description	Brief description of the task.
   Description	Detailed description of the task.
   Work notes	Notes about the task that are visible to all users within your organization.

5. Select Close Task.
   Note:

   If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.

Result

• The Receive task closes with an updated state of Closed Complete.
• The inbound asset order line moves to the Completed stage.
• The state of the asset changes to In Transit.