Create an inbound asset order

Create an inbound asset order to associate a customer request to an asset order.

Before you begin

Role required: sn_daas_ham.daas_asset_manager

• Install the Hardware Asset Management for DaaS application from ServiceNow Store.
• Install the Hardware Asset Management application from ServiceNow Store.

About this task

For an inbound asset order to be considered complete, all its inbound asset order lines must reach the Complete stage.

Procedure

1. Navigate to Workspaces > Hardware Asset Workspace.
2. Select the DaaS provider view.
3. Select the Inbound asset orders tab.
4. Select New.
5. On the form, fill in the fields.

   Table 1. Create New Inbound asset order form

   Field	Description
   Number	Unique number for the inbound asset order.
   External request reference	Customer-provided reference for the asset request that helps you track the source. For example, the customer has requested an asset through an email. Here, the external request reference would be [e-mail].
   DaaS account	Associated DaaS account of the customer.
   Delivery address	Designated delivery address for the asset.
   State	Status of the inbound asset order. This field is automatically set to Open.
   Requested for	The name of the customer associated with the DaaS account, for whom the asset is requested.
   Estimated delivery date	Estimated delivery date of the asset that's being sent to the specified delivery address.

6. Select Save.

Result

• An inbound asset order with a unique number is created.
• Inbound asset order line tab is created.

What to do next

Create an inbound asset order line