Create an RMA response order line

Create a Return Merchandise Authorization (RMA) response order line for every asset in an RMA response order.

Before you begin

Role required: sn_daas_ham.daas_asset_manager

• Install the Hardware Asset Management for DaaS application from ServiceNow Store.
• Install the Hardware Asset Management application from ServiceNow Store.

About this task

For an RMA response order line to be considered as complete, the State field of all its tasks must be Closed Complete.

Procedure

1. Navigate to Workspaces > Hardware Asset Workspace.
2. Select the DaaS provider view.
3. Select the RMA orders tab.
4. Select an RMA order number.
5. Select the RMA response order lines tab.
6. Select New.
7. On the form, fill in the fields.

   Table 1. Create New RMA response order line form

   Field	Description
   Number	Unique number for the RMA response order line.
   Parent	Unique number for the RMA response order, which is associated with this order number line.
   Model	Model of the asset for which the customer has initiated an RMA request.
   Quantity	Quantity of the asset. This field is automatically set to 1.
   Stage	Status of the RMA response order line. This field is automatically set to Draft.
   Assigned to	The individual responsible for working on the RMA response order line.
   Asset	List of assets that are in use and assigned to the customer.
   Notes
   Work notes	Notes about the task that are visible to all users within your organization.

8. Select Save.

Result

• An RMA response order line with a unique number is created.
• The Stage field is set to Assess.
• The Asset tasks tab is created, displaying a unique asset task number with the task type as RMA assessment.

What to do next

Assess the RMA asset.