Request a hardware asset refresh through Zero Touch Refresh

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.

    Before you begin

    Role required: none

    Procedure

    1. Navigate to All > Service Catalog > Asset Lifecycle.
      If the Asset Lifecycle category isn't available in the service catalog, contact your administrator.
    2. On the Asset Lifecycle page, select Zero Touch Refresh.
    3. On the form, fill in the fields.
      Table 1. Zero Touch Refresh form
      Field Description
      Asset Hardware asset that you own that you want to refresh.

      If you select an asset that is not eligible for refresh, a message stating that approvals will be requested is displayed. An approval request is then automatically sent to the asset manager.
      Replacement model Asset model with which you want to replace the hardware asset.

      The list shows the refresh models based on the model of the hardware asset that you selected and the location of the asset. If the location of the asset isn't specified in the asset record, the location of the requester is considered.
    4. Determine where the replacement asset should be sent.
      Shipping locationAction
      Your location In the Refresh method field, select Ship.
      Note:
      The form shows your contact details such as your address and phone number. You can change your contact details if necessary.
      Stockroom
      1. In the Refresh method field, select Pickup.
      2. In the Pickup location field, select the location of the stockroom from which to collect your new asset.
        Note:
        The Locations list shows all the stockroom locations in your country.
    5. Confirm the shipping address choice by selecting the acknowledge check box at the bottom of the Zero Touch Refresh form.
    6. Select Submit.
    7. Optional: View the status of your Zero Touch Refresh request by navigating to All > Self-Service > My Requests.

    Result

    Your Zero Touch Refresh request is successfully submitted.