Quick start tests for Hardware Asset Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Validate that Hardware Asset Management (HAM) still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

    Hardware Asset Management quick start tests are available when you install the Hardware Asset Management (HAM) application from the ServiceNow Store.

    Table 1. Hardware Asset Management test suite
    Test Description Release version
    HAM - Hardware Normalization Validates the various normalization status values based on the normalized Manufacturer, Product, and Model. Orlando
    HAM - Hardware Asset Disposal work flow Validates asset disposal work flow. Paris
    HAM - Automating Asset deploy workflow Validates asset deployment work flow. Paris
    HAM - Automating Asset Swap workflow Validates Asset Exchange/Swap work flow.
    Note:
    Requires demo data.
    		 Paris
    HAM - Standard Hardware Asset Request Flow Validates the Standard Hardware Asset Request flow, which is a part of the Hardware Asset Management application. Paris
    HAM - Hardware Asset Refresh flow Validates asset refresh workflow. Quebec
    HAM - Loaner Asset Allocation Flow Validates loaner asset workflow. Quebec
    HAM - Lease Contract Asset Expiration Validates leased contract asset expiration end to end workflow, performing return or extend of the assets covered in the lease contract. Quebec
    HAM - Asset RMA Flow Validates the asset Return Merchandise Authorisation (RMA) workflow with Inventory User. Rome
    HAM - Asset RMA Flow (SP) Validates the asset Return Merchandise Authorisation (RMA) workflow from Service Portal. Rome
    HAM - Loaner Asset Request Flow Validates the Loaner asset allocation workflow with Inventory Admin user. Rome
    HAM - Contract Renewal Flow Validates the Contract Renewal flow with Contract Manager user. Tokyo