Software Publisher Analytics dashboard for SAP in Software Asset Management classic

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Software Publisher Analytics dashboard for SAP in Software Asset Management classic

    The Software Publisher Analytics dashboard for SAP, available in the Software Asset Management (SAM) classic application, provides a comprehensive view of your SAP license compliance and optimization opportunities. It helps you track your compliance status, potential cost savings, and license usage details. The dashboard updates automatically with new reconciliation results, ensuring current data is always available.

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    Access the dashboard via All > Software Asset > SAP Compliance and Optimization > Overview. It is designed for SAM users with the samuser role, enabling them to monitor SAP license compliance and identify potential savings.

    Key Features

    • Compliance Metrics: Displays the number of SAP software models out of compliance and calculates true-up costs required to achieve compliance based on average entitlement prices covering Named User Types and Engines.
    • Potential Savings: Identifies savings achievable by reclaiming unused licenses or removal candidates.
    • Over-licensed Amount: Shows the cost associated with licenses owned but not used, helping to optimize license holdings.
    • User and License Usage Reports: Provides detailed insights into inactive users (not logged in over 90 days), users without named user assignments, locked-out licensed users, and non-dialog users.
    • Engine Usage: Reports on SAP engines that are unused despite active entitlements and those with usage at or above 90%, aiding in engine license management.
    • License Optimization Suggestions: Highlights SAP users who could benefit from role changes or transaction-based license optimizations to reduce license consumption.
    • Indirect Access Analysis: Identifies users with potential indirect access to SAP, based on transaction and user activity scores, to ensure compliance.

    Practical Use for ServiceNow Customers

    This dashboard enables ServiceNow customers to:

    • Maintain accurate SAP license compliance by monitoring software models and user assignments.
    • Identify and quantify potential cost savings from reclaiming unused or over-licensed entitlements.
    • Optimize license usage by analyzing user activity and recommending role or license adjustments.
    • Gain visibility into indirect access risks to SAP systems and address compliance gaps.

    Related Tasks and Concepts

    To effectively use this dashboard, customers should set up SAP integration within ServiceNow, including:

    • Establishing SAP connections via basic authentication or OAuth 2.0.
    • Creating SAP entitlements, software models, and named user types.
    • Mapping roles to named user types and importing custom price lists.
    • Understanding SAP USMM-based optimization and transaction activity monitoring.

    View your license compliance position for SAP on the Software Publisher Analytics dashboard in the Software Asset Management classic application.

    Access the dashboard by navigating to All > Software Asset > SAP Compliance and Optimization > Overview.

    The dashboard is updated whenever a new reconciliation result is available.

    End users and roles

    End user and goal Required role
    SAM user: Can view the dashboard to track SAP license compliance and potential savings. sam_user

    SAP dashboard

    Software Publisher Analytics dashboard for SAP.
    Table 1. SAP tab
    Report Source list Description
    Products Out of Compliance Software Model Result Number of software models that are out of compliance.
    True-up Cost Software Model Result Cost to be compliant based on the average prices for entitlements. The cost covers Named User Types and Engines.
    Potential Savings Software Model Result Amount saved if removal candidates are reclaimed. The savings covers Named User Types and Engines.
    Over-licensed Amount Software Model Result Cost of licenses that are owned but not used. The cost covers Named User Types and Engines.
    Inactive Users SAP System Users SAP users who logged in over 90 days ago.
    System Users Without a Named User Assignment SAP System Users SAP users who do not have a named user assignment.
    Un-used Engines License Metric Results Number of SAP engines that have not been used but have active software entitlements.
    Engines Usage Reached 90% and Above License Metric Results Number of SAP engines that reached 90% usage or higher.
    Locked Out Licensed SAP Users SAP System Users Locked SAP users consuming a license.
    Licensed Non-Dialog Users SAP System Users SAP non-dialog users that have a named user assignment.
    Users For Roles Based License Optimization SAP System Users Number of SAP users that could have their role changed to optimize license consumption.
    Users for Transaction Based License Optimization SAP System Users

    Number of SAP users for which Software Asset Management has detected user transaction-based license optimizations.

    Select the report to view the list of users that can be optimized.
    Potential Indirect Access (Transaction Activity) SAP System Users Number of SAP users with indirect access to the SAP system based on user transaction activity.

    Users are given a score based on the amount of data received or sent by each connection.
    Potential Indirect Access (User Activity) SAP System Users Number of SAP users that have indirect access to the SAP system.

    Users are given a score based on total CPU time, peak count, and steps.