Request Data Collection for Oracle Global Licensing and Advisory Services (GLAS)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Request the Data Collection for Oracle GLAS application from the ServiceNow Store so that you can track and measure usage for your Oracle Database options and management packs.

    Before you begin

    Role required: admin

    Procedure

    1. From a web browser, go to the ServiceNow Store.
    2. Log in using your HI credentials.
    3. In the search bar, enter Data Collection for Oracle Global Licensing and Advisory Services and then select Search.
    4. Select the result called Data Collection for Oracle Global Licensing and Advisory Services.
    5. On the Data Collection for Oracle Global Licensing and Advisory Services page, select Request Install.
      The ServiceNow Request for App Installation - Data Collection for Oracle Global Licensing and Advisory Services dialog box opens.
    6. In the dialog box, fill in the fields.
      Table 1. ServiceNow Request for App Installation - Data Collection for Oracle Global Licensing and Advisory Services dialog box
      Field Description
      Instance Name Name of the instance on which you want to install the application. After you enter the instance name, select Validate Instance to verify that the instance exists.
      Reason for request Reason for requesting the application.
    7. Select Request.
    8. Select Close.

    Result

    If your request is approved, you will receive an email with detailed instructions on how to install the application.

    What to do next

    Install the application according to the instructions in the email.

    Note:

    The Data Collection for Oracle GLAS application includes two configurations, V1 and V2, which are managed by a system property. V1 is set as the default, while V2 serves as an alternative optimized for larger or high-volume Oracle database environments. Both configurations provide the same data collection features. For more information on enabling V2, see Enable the Oracle GLAS V2 data collection method.