SaaS detection report

Release version: Australia

Updated March 12, 2026

1 minute to read

Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility - Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.

Important:

To view the SaaS detection report, you must do the following:

Request and install the latest version of the Software Asset Management -SaaS License Management application from the ServiceNow Store. For more information, see Request SaaS License Management.

You can use this report to manage shadow IT spend by viewing all the users who access these applications and their usage patterns. You can also see how long each application has been in use.

View this report by navigating to Software Asset Workspace > License usage > Reports. Additionally, you can view URL details on the URL Discovery Insights dashboard in the Discovery Admin Workspace. For further information, see URL Discovery Insights dashboard.

The SaaS detection report includes domain-separated data when Domain Support - Domain Extensions Installer (com.glide.domain.msp_extensions.installer) and Performance Analytics - Domain Support (com.snc.pa.domain_support) are activated.

Table 1. SaaS detection report fields
Field	Description
Product	The name of the SaaS application that is being discovered.
Publisher	Publisher of the SaaS application. Publisher is a reference to the Software Publishers [samp_sw_publisher] table.
Is monitored	Indicates whether ACC-VC is monitoring the product or not. If the product is monitored by the ACC-VC application, the Is monitored value is true. If the product isn't monitored by the ACC-VC application, the Is monitored value is false.
Managed status	Indicates whether the product is managed or unmanaged. If a software model exists for a product, the status is Managed. If a software model doesn't exist for a product, the status is Unmanaged.
URL(s)	URL or multiple URLs for your SaaS application.
Total users	Total number of users who have accessed the product.
Last accessed time	The time when the product was last accessed by a user.
Total accessed time	Total duration for which the product has been accessed by its users.

Table 2. User Usage Data fields
Field	Description
User ID	User ID of the person who is accessing the application.
Device	Device or CI that is used to access the application.
Date	Last date when the application was accessed.
Total usage time	Total duration for which the application has been accessed by a user.
Domain	Domain URL for the application.