Change Management - Predictive Intelligence Core

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • To activate Change Management predictive intelligent features, the Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) is required and is automatically installed along with other through Change Management Predictive Intelligence plugins that are requested using the Now Support Customer Service system.

    Before you begin

    Role required: maint

    About this task

    The Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) plugin activates these related plugins if they are not already active.
    Table 1. Plugins for Change Management - Predictive Intelligence Core plugin
    Plugin Description
    Predictive Intelligence

    [com.glide.platform_ml]

    		 Using Predictive Intelligence you an create, train, and test solutions so that you can quickly understand the basic functionality of how a machine-learning solution works.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the Activate Plugin form, provide the following information.
      Table 2. Activate Plugin form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.

      Which plugin would you like to activate

      Select the name of the plugin to activate.

      Note:
      If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears.

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.

      For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.