Activate Change Management - Risk Assessment

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    Change Management - Risk Assessment activates these related plugins if they are not already active.
    Table 1. Plugins for Change Management - Risk Assessment
    Plugin Description
    Assessment Components

    [com.snc.assessment]

    		 Provides the core components required for legacy surveys.
    Best Practice - Change Risk Calculator

    [com.snc.bestpractice.change_risk]

    		 Provides simple risk and impact calculations for change management.
    Assessment Designer

    [com.glide.assessment_designer]

    		 Provides an interface to create and edit the Change Risk Assessment form that is required to collect user information on risk of the change request.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

    What to do next

    You can define risk assessment conditions for change requests.