Activate Change Management - Core

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    This plugin will update the Type field on the Change Request to have the values as Normal, Standard, or Emergency.

    The Type value on existing the Change Requests will be updated as following:

    Table 1. Change type
    Before installing the plugin After installing the plugin
    Routine Standard
    Comprehensive Normal
    Emergency Emergency

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

    What to do next

    You can activate one or more of the following plugins:
    • State model (com.snc.change_management.state_model)
    • Change Management - Collision Detector (com.snc.change.collision)
    • Best practice - change risk calculator (com.snc.bestpractice.change_risk)
    • Change risk assessment (com.snc.change_management.risk_assessment)
    • Standard change catalog (com.snc.change_management.standard_change_catalog)
    • Best practice - bulk CI changes (com.snc.bestpractice.bulkchange)
    • Mass update CI (com.snc.change_management.mass_update_ci)
    • CAB workbench (com.snc.change_management.cab)
    You can now configure Change Management.