Add a push notification message content record

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 2분
  • The push notification message content record contains the location users are directed to when they tap on a notification, as well as the appearance and layout of the notification.

    시작하기 전에

    Role required: admin

    Complete the Push Notification Message Content form to:

    • Name the notification.
    • Select the mobile application to which the notification is sent.
    • Optionally, customize the appearance of the notification message.

    This information is saved in the Push Notification Message Contents [sys_push_notif_msg_content] table.

    프로시저

    1. Navigate to System Notification > Push > Push Message Content.
    2. Select New.
    3. In the Push Message Content form, fill in the following fields:
      표 1. Push Notification Message Content form
      Field Description
      Name Descriptive name of the push message content record.
      주:
      This name is not visible in the notification, it is only a reference for use during configuration.
      Push app Mobile application to send the notification to. This is the application that you added in "Add a push application record".
      Push Message Generation Script block that contains the notification link. To implement push notifications in a Mobile SDK Virtual Agent application, use the following script:
      (function buildJSON(/*GlideRecord*/ current, /*String*/ message, /*Object*/ attributes) {
      
       var json = { 
         "aps": {
           "alert": {
             "title": current.push_title,
             "body": sn_cs.VASystemObject.getTextValueForMessage(current.message_id)
          },
            "sound": "default",
            "thread-id": "launch_virtual_agent"
        }, 
        "type": "launch_virtual_agent"
      };
      
       return json;
      
      })(current, message, attributes);
    4. Select Submit.