AI Service Graph connector for Salesforce
Use the AI Service Graph Connector for Salesforce to discover AI assets such as AI systems, agents, models, tools, and prompts and well as usage data for these AI agents. This usage information is consumed by the AI Control Tower value dashboard.
Download apps from the Store
Visit the ServiceNow Store website to download the AI Service Graph Connector for Salesforce app.
Supported ServiceNow versions
- Australia
- Zurich patch 7
- Yokohama patch 11
User role
- sn_ai_disc.discovery_admin
- sn_cmdb_int_util.sgc_admin
Salesforce AI Metadata mapping in ServiceNow tables
AI Agents
alm_ai_system_digital_asset -> Model table (cmdb_ai_system_component_product_model)
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Model ID | Model | model_id |
| Agent ID | Product instance identifier | agent_id |
| Version | External record reference | version_id |
| Status | State (install_status) | u_status |
| Quantity | Quantity | quantity |
| Vendor | Vendor | u_vendor |
| Company | Company | cleansed_manufacturer_ref |
| Source System | Source System | vendor |
| Asset Type | Model Category | asset_type |
AI Models
alm_ai_model_digital_asset -> Model table (cmdb_ai_model_product_model)
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Asset Type | Model category | asset_type |
| Foundation Model ID | Base model | foundation_model_identifier |
| Model | Model | base_model |
| Status | State (install_status) | u_status |
| External Reference ID | External record reference | id |
| Vendor | Vendor | cleansed_vendor_ref |
| Quantity | Quantity | quantity |
AI Tools
AI subcomponent reference table (sn_ent_ai_tool) -> sn_ent_ai_system_subcomponent_m2m -> AI system/Model table (alm_ai_system_digital_asset)
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Description | Description | description |
| Type | Type | type |
| Source Information | Source information | source |
| Name | Name | developername |
| Table Name | Target document table | tablename |
AI Prompts
alm_ai_prompt_digital_asset -> Model table (cmdb_ai_prompt_product_model)
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| Model Name | Model | model |
| Description | Prompt information | description |
| Table Name | Servicenow table | table_name |
| ID | External record reference | id |
AI Agents Usage
sn_ai_disc_ai_usage -> AI system/Model table (alm_ai_system_digital_asset)
| Required Fields | ServiceNow (Target) | Salesforce (Staging) |
| User | User | user |
| Time | Time | timestamp |
| Parent ID | Session ID | parentid |
| Total Invocations | Count | totalinvocations |
| Conversion Definition ID | AI system | conversationdefinitionid |