Create a document classification use case

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 3분
  • Create a use case record to begin defining the classes or categories that you want to apply to a type of document or pages within the document.

    중요사항:
    Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article [KB0867184] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

    시작하기 전에

    Role required: sn_docintel.manager

    프로시저

    1. Navigate to All > Document Intelligence > Document Classification > Use Cases.
    2. Select New.
    3. On the form, fill in the fields.
      표 1. Use case form
      Field Description
      Display Name

      The name for the use case as it appears in the Document Intelligence workspace.

      Document Type Type of document to be processed for the use case.
      Document Config Configuration of the document to be processed for the use case.
      Autofill Threshold

      DocIntel only auto-fills the classes (fields) if the confidence score of the top recommendation is at or above the percentage you define.

      Fields with a confidence score lower than the threshold are left empty in the Document Intelligence workspace, and the recommendation mode is available to extract these fields.

      This field is available only if the Auto-fill mode is enabled.

      Fully Automated Threshold

      Confidence score threshold for document classifications, which enables a document task to be fully automated in the Fully Automated (Straight Through Processing) mode.

      Warning Threshold

      DocIntel shows a warning for empty fields and auto-filled fields with a confidence score at or below the percentage that you define.

      This field is available only if the Auto-fill mode is enabled.

    4. Select Submit.

    다음에 수행할 작업

    After creating a use case, finish setting it up by adding fields to create document classes. Then, train the use case.