Edit a Task Intelligence model

Retrain your machine learning models or edit what they predict to better align with your business goals.

Edit a model to predict incident fields

Edit the incident prediction model that has already been trained and deployed. Change the model configurations, view the updated training results, and redeploy the model.

Create and edit a case field prediction model

Create, train, and edit a model to predict fields for customer service cases.

Create a model to predict case sentiment

Edit and test the pre-trained sentiment model to predict sentiment for customer service cases.

Create a model to detect case language

Edit and test the pre-trained model to detect the language used to create customer service cases.