Generate resolution notes for an Operational Technology incident
Automatically update the resolution notes for an Operational Technology (OT) incident. You can improve the quality of the resolution notes by providing a summary of the steps taken to resolve the issue. By generating the resolution notes, you can provide information about the incident resolution to other users who might encounter similar issues.
시작하기 전에
Role required: sn_ot_incident_write
이 태스크 정보
OT incident resolution notes are generated from the following information:
- Short description
- Description
- Work notes
- Additional comments
- State
- Site
- Equipment model entity
- OT device
프로시저
-
In the Resolution notes field, select the Use Now Assist to generate notes (
) quick action.
- 옵션:
When you're finished generating OT resolution notes, you can insert the resolution notes, refine the resolution notes, provide feedback, copy it, or view information about it.
Option Procedure Insert the resolution notes To insert the generated OT resolution notes in the Resolution note field, select Insert. Refine the resolution notes by elaborating or shortening If you want to provide more details in the OT resolution notes, select Refine and then Elaborate. If you want to shorten the resolution notes, select Shorten. Provide feedback for the summary If you think that the OT resolution notes were helpful, select the helpful icon ( 
). If you think that the resolution notes weren't helpful, select the not helpful icon (
).주:This feedback improves the generative AI model and can help to improve future versions of this skill.Copy the resolution notes If you want to reuse the OT resolution notes, select the copy to clipboard icon ( 
).View the information about the resolution notes If you want to check some details about the OT resolution notes, select the more info icon ( 
).