---
sourceDocument: Brazil Proactive Service Experience Workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/proactive-service-exp-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Configure

# Configuring Product Support for Technology {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how to install and configure the Product Support for Technology application.

## Activation information {#configure-technology-product-support-case__section_ngz_drt_cwb}

The Product Support for Technology application (sn_tech_support) is available from the ServiceNow Store.

## Request apps on the Store {#configure-technology-product-support-case__id_mql_xrt_cwb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#configure-technology-product-support-case__inline-send-to-store}

## Plugin requirements {#configure-technology-product-support-case__section_nqz_zpw_ygc}

You must install the following plugins to start working on the Product Support for Technology application.

* Customer Service Case Types (com.snc.csm_case_types)
* Customer Service Install Base Management (com.snc.install_base)
* Customer Service Case Action Status(com.snc.csm_action_status)
* playbook for Customer Service Problem Management (com.sn_csm_playbook)
* Customer Service Problem Management agent workspace (com.snc.uib.csm_agent_workspace)
* Customer Service with Service Management(com.sn_cs_sm)
* Customer Service with Request Management(com.sn_cs_sm_request)
* Customer Service Case Digest (com.sn_csm_case_digest)
* Product Catalog Management Core (com.sn_prd_pm)
* Service Test Management (com.sn_st_mgmt)
{#configure-technology-product-support-case__ul_szx_trw_ygc}