Configuring Product Support for Technology

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Learn how to install and configure the Product Support for Technology application.

    Activation information

    The Product Support for Technology application (sn_tech_support) is available from the ServiceNow Store.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Plugin requirements

    You must install the following plugins to start working on the Product Support for Technology application.
    • Customer Service Case Types (com.snc.csm_case_types)
    • Customer Service Install Base Management (com.snc.install_base)
    • Customer Service Case Action Status(com.snc.csm_action_status)
    • playbook for Customer Service Problem Management (com.sn_csm_playbook)
    • Customer Service Problem Management agent workspace (com.snc.uib.csm_agent_workspace)
    • Customer Service with Service Management(com.sn_cs_sm)
    • Customer Service with Request Management(com.sn_cs_sm_request)
    • Customer Service Case Digest (com.sn_csm_case_digest)
    • Product Catalog Management Core (com.sn_prd_pm)
    • Service Test Management (com.sn_st_mgmt)