Set up your environment

Begin your customer journey by preparing your Proactive Service Experience Workflows environment with data models, customer data, product data, and user management tools to go live.

Task	Description
Getting started with Proactive Service Experience Workflows	Activate Proactive Service Experience Workflows.
Add users to assignment groups	Add users to the escalation stages and assign the roles.

• Getting started with Proactive Service Experience Workflows
  Activate the Proactive Service Experience Workflows and complete the required implementation steps.
• Add users to Proactive Service Experience Workflows assignment groups
  Add users to Proactive Service Experience Workflows assignment groups so they have the required role and can resolve network-initiated issues at the correct escalation level.