TMF APIs for TMT

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of TMF APIs for TMT

    ServiceNow® implements TM Forum (TMF) APIs tailored for Telecommunications, Media, and Technology (TMT) industries, supporting telecommunications solutions like Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). These TMF Open APIs enable standardized integration and interoperability across Business Support Systems (BSS) and Operations Support Systems (OSS), facilitating consistent data exchange and process automation.

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    Key Features

    • Product and Service Catalog Management: APIs like TMF620 (Product Catalog) and TMF633 (Service Catalog) allow creation and retrieval of product and service specifications, ensuring synchronized catalog information between external systems and ServiceNow.
    • Order Management: TMF622 (Product Order) and TMF641 (Service Order) APIs provide standardized endpoints to place product and service orders, enabling seamless order processing from external CRM/CPQ systems.
    • Inventory Management: TMF637 (Product Inventory) and TMF639 (Resource Inventory) APIs manage product and network resource inventories, supporting accurate tracking and updates.
    • Customer and Party Data Management: TMF632 (Party Management) enables management of consumers, accounts, and contacts, synchronizing customer data across platforms.
    • Service Qualification and Quotes: TMF645 (Technical Service Qualification) checks resource/service availability before order fulfillment, while TMF648 (Quote) manages customer quote data.
    • Incident and Ticket Management: TMF621 (Trouble Ticket) integrates case, incident, and service problem case data, facilitating ticket management across systems.
    • Network and Event Management: TMF642 (Alarm Management) and TMF688 (Event Notification Management) handle alarms and event notifications via integration with ServiceNow event and alert tables.
    • Field Service Management: TMF646 (Appointment) and TMF697 (Work Order) APIs support appointment booking and work order creation, crucial for field operations and service fulfillment.
    • Service Problem and Test Management: TMF653 (Service Test Management) manages service test definitions and executions, aiding in service problem resolution workflows.

    Key Outcomes

    • Standardized API endpoints ensure consistent and automated communication between ServiceNow and external telecommunications systems.
    • Improved interoperability across BSS and OSS, enabling streamlined product, order, inventory, and service management processes.
    • Enhanced customer and party data synchronization for accurate and up-to-date information handling.
    • Support for comprehensive service lifecycle operations, including order placement, qualification, event management, and field service execution.
    • Facilitation of proactive service experience through integrated trouble ticket and service problem management.

    Get the details of ServiceNow® implementation of TM Forum (TMF) APIs for Telecommunications, Media, and Technology (TMT) products.

    ServiceNow® supports multiple TM Forum (TMF) Open APIs through its telecommunications industry solutions, such as Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). These APIs enable standardized integrations and help ensure seamless interoperability across Business Support Systems (BSS) and Operations Support Systems (OSS).

    Table 1. TMF APIs
    Application API Description
    Sales CRM for Telecommunications TMF620 - Product Catalog Open API The Product Catalog Open API provides endpoints to create and retrieve product catalogs, product offerings, and product specifications. Use this API to manage product catalog information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF622 - Product Order Open API The Product Order Open API provides endpoints that enable a standardized mechanism for placing product orders. Use this API to receive the Sales/Product Order from external CPQ/CRM.
    Customer foundation TMF633 - Service Catalog Open API The Service Catalog Open API provides endpoints to create and retrieve service specifications. Use this API to manage service catalog information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF637 - Product Inventory Open API The Product Inventory Open API provides endpoints to create and retrieve product inventories. Use this API to manage product inventory information between external systems and the ServiceNow AI Platform.
    Sales CRM for Telecommunications TMF641 - Service Order Open API The Service Order Open API provides endpoints that enable a standardized mechanism for placing service orders.
    Sales CRM for Telecommunications TMF645 - Technical Service Qualification Open API The Technical Service Qualification Open API provides endpoints to check the availability of resources and services before submitting orders for fulfillment.
    Sales CRM for Telecommunications TMF648 - Quote Open API The Quote Management API provides endpoints to create, update, and retrieve customer quote data.
    Proactive Service Experience Workflows TMF621 - Trouble Ticket Open API The Trouble Ticket Open API provides endpoints to create, update, and retrieve data from the Case [sn_customerservice_case], Incident [incident], and Service Problem Case [sn_sprb_mgmt_case] tables. Use this API to manage ticket information between external ticketing systems and the ServiceNow AI Platform.
    Customer foundation TMF632 - Party Management Open API The Party Management Open API provides endpoints for managing parties with a relationship to the enterprise, like a consumer, account, or contact. Use this API to create, update, and retrieve data from the Consumer [csm_consumer], Account [customer_account], and Contact [customer_contact] tables.
    Telecommunications Network Inventory TMF639 - Resource Inventory Open API The Resource Inventory Open API provides endpoints to create, retrieve, and delete resources. Use this API to manage resources in various network inventory tables.
    Telecommunications Service Operations Management TMF642 - Alarm Management Open API The Alarm Management Open API provides endpoints to create, update, and retrieve data from the Events [em_event] and Alert [em_alert] tables.
    Telecommunications Service Operations Management TMF688 - Event Notification Management Open API The Event Notification Management Open API provides an endpoint to create, update, and delete events from the Events [em_event] table.
    Field Service Management for Telecommunication TMF646 - Appointment Open API The Appointment Open API is a telecommunication API that allows you to interact with the appointment booking application. Use this API to book appointments and search available time slots.
    Field Service Management for Telecommunication TMF697 - Work Order management Open API The Work Order Management API provides endpoints to create, update, and retrieve work orders.This API is exposed by Field Service Management for Telecommunication and used by Sales CRM for Telecommunications and Telecommunications Service Management to trigger a work order from either an order task or a case task.
    Customer Service Problem Management TMF653 - Service Test Management Open API The Service Test Management Open API provides endpoints to create and retrieve service test definitions and service tests. Use this API to manage service problem management information between external systems and the ServiceNow AI Platform.