View an Alternative Dispute Resolution case record

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information.

    Before you begin

    Role required: sn_telco_adr_mgmt_manager

    Procedure

    1. Navigate to All > Workspaces > CSM/FSM Configurable Workspace.
    2. Select the list icon (List Icon.).
    3. Navigate to Alternative Dispute Resolution > All.
    4. Select the ADR case record that you want to see the details.