Activate Group Action Framework for ServiceNow Otto for Telecommunications, Media, and Technology (TMT)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate Group Action Framework (GAF) to enable ServiceNow Otto AI agents to collect information about the related records across your instance.

    Before you begin

    The scope must be ServiceNow Otto for Telecommunications, Media, and Technology (TMT).

    Role required: admin

    Procedure

    1. Navigate to All > AI Admin Hub > AI Skills > Customer > TMT.
    2. In Group & Action - Telecom, select Activate skill.
    3. Optional: On the form, select Edit to change the values.
    4. Select Save and continue.
    5. On the Review and activate tab, select Done.

    Result

    GAF is activated on your instance for the ServiceNow Otto application and can be used by AI agents to find related records.