PagerDuty Spoke

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Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Spoke version

PagerDuty spoke v1.6.0 is the latest version.

Supported versions

This spoke was built for PagerDuty v1.5.1, but may be compatible with later versions.

Spoke requirements

PagerDuty global admin account.

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)

Note:

Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

Spoke subflows

The PagerDuty spoke provides sample subflows to demonstrate automating PagerDuty tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:


Subflow	Description
PagerDuty Download Subscriptions	Downloads user subscriptions from the PagerDuty portal. To use this subflow, perform the steps outlined in Integrating with PagerDuty.
PagerDuty Reclaim Subscription	Deactivates user accounts in PagerDuty. To use this subflow, perform the steps outlined in Integrating with PagerDuty.
PagerDuty Update User Activity	Retrieves the activity of users who are on an on-call schedule. To use this subflow, perform the steps outlined in Integrating with PagerDuty.

Spoke actions

The PagerDuty spoke provides actions to automate PagerDuty tasks when events occur in your ServiceNow instance. Available actions include:


Category	Action	Description
Audit Management	Look up Audit Record Stream	Retrieves information about the list of audits.
Business Service Management	Create Business Service	Creates business service by passing the Number field.
	Create Business Service Subscribers	Creates a business service subscriber.
	Delete Business Service	Deletes a business service.
	Look up Business Service by ID	Retrieves information about the specified business service.
	Look up Business Service Dependencies by Business Service ID	Retrieves the Business Service Dependencies by Business Service ID.
	Look up Business Service Subscribers by Business Service ID	Retrieves Business Service Subscribers by Business Service ID.
	Look up Business Services Stream	Retrieves a Business Services Stream.
	Remove Business Service Subscribers	Removes the specified business service subscriber.
	Update Business Service	Updates a business service.
Escalation Policy Management	Delete Escalation Policy	Deletes the specified escalation policy.
	Look up Escalation Policies Stream	Retrieves information about the list of escalation policies.
	Look up Escalation Policy by ID	Retrieves Escalation Policy by ID.
	Update Escalation Policy	Updates an escalation policy.
	Create Escalation Policy	Creates an escalation policy
Extension Management	Create Extension	Creates an extension.
	Look up Extension by ID	Retrieves information about the specified extension.
	Look up Extensions Stream	Retrieves information about the list of extensions.
	Update Extension	Updates an extension.
Incident Management	Create Incident	Creates an incident with the specified details.
	Look up Incident by ID	Retrieves information about an incident by its ID.
	Look up Incidents Stream	Retrieves information about the list of incidents.
	Update Incident	Updates an incident with the specified details.
Notifications Management	Look Up Notification Stream	Retrieves the list of notifications.
Schedule Management	Create Schedule	Creates a schedule.
	Look up Schedule by ID	Retrieves information about a schedule ID.
	Look up Schedules Stream	Retrieves information about the list of schedules.
	Update Schedule	Updates a schedule with the specified information.
Service Management	Create Service	Creates a service
	Look up Service by ID	Retrieves the details of a service by its ID.
	Look up Services Stream	Retrieves information about the list of services.
	Update Service	Updates a service with the specified information.
Tag Management	Create Tag	Creates a tag.
	Delete Tag	Deletes the specified tag.
	Look up Tag by ID	Retrieves information about the specific tag.
	Look up Tags Stream	Retrieves information about the required tags.
	Assign Tags	Assigns tags to the required entity.
Team Management	Add Escalation Policy to Team	Adds the escalation policy to a team with the specified details.
	Add User to Team	Adds users to the specified team.
	Create Team	Creates a team.
	Create Team Subscriptions	Creates a team subscription.
	Delete Team	Deletes the specified team.
	Look up Subscriptions in Team	Retrieves information about the specified subscription in a team.
	Look up Team by ID	Retrieves the specific team by ID.
	Look up Teams Stream	Retrieves the information about the list of teams.
	Look up Users in Team	Retrieves information about the specified users from a team.
	Remove Escalation Policy from Team	Removes the specified escalation policy from the specified team.
	Remove Team Subscriptions	Removes the specified team subscription.
	Remove User from Team	Removes the specified user from the specified team.
	Update Team	Updates the details of a team.
Webhook Management	Create Webhook Subscription	Creates a webhook subscription.
	Delete Webhook	Deletes a webhook.
	Look up Webhook Subscription by ID	Retrieves information about the specified webhook subscription ID.
	Look up Webhook Subscription Stream	Retrieves information about the list of webhook subscriptions.
	Update Webhook Subscription	Updates the specified webhook subscription.
User Management	Look Up Users	Retrieves all PagerDuty user subscriptions.
	Look Up On Call Users	Retrieves information about the last time that a user was on an on-call schedule.
	Remove User	Deactivates a user account in PagerDuty.
	Look up Users Stream	Retrieves information about the list of users.
	Create User	Creates a user.
	Update User	Updates the details of the specified user.

Note:

This spoke has a Look up User action and Software Asset Management related actions only.

Available AI agents

Install Now Assist for Integration Hub and start using the available AI agents. For more information, see Now Assist for Integration Hub.

This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.

In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.
You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.
You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
See Now Assist AI agents for information about AI agents.

Available AI agents include:


AI agent	Description
PagerDuty team management AI agent	Creates teams, updates team details, manages users and escalation policies, and retrieves information about teams and their subscriptions.
PagerDuty business service management AI agent	Creates, updates, and deletes business services, manages subscribers, and retrieves dependencies.
PagerDuty schedule management AI agent	Retrieves schedule streams and details of the required schedule.
PagerDuty extension management AI agent	Retrieevs details of the required extensions, creates new extensions, retrieves a stream of extensions, and updates existing extensions.
PagerDuty user management AI agent	Retrieves details of the on-call users, updates user details, creates new users, removes the required users and retrieves the user streams.
PagerDuty incident management AI agent	Creates new incidents, updates existing ones, and retrieves details of the required incident.
PagerDuty notification management AI agent	Retrieves details of notifications.
PagerDuty service management AI agent	Creates new services, updates details of existing services, and retrieves details of the required service.
PagerDuty audit management AI agent	Retrieves the audit records and integrates the PagerDuty functionalities into broader operational flow.
PagerDuty escalation policy management AI agent	Creates, updates, deletes, and retrieves escalation policies, as well as stream policy data for integration into workflows
PagerDuty tag management AI agent	Creates tags, retrieves details of the required tag, retrieves tag streams, deletes tags, and assigns tags.

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

Note:

Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.