X Spoke (formerly Twitter Spoke)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of X Spoke (formerly Twitter Spoke)

    The X Spoke for ServiceNow enables private and group chats as well as automated tweeting of messages and media from your ServiceNow instance directly to your X (formerly Twitter) account. This integration helps streamline communication and social media engagement by automating tweet posting based on ServiceNow events.

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    Key Features

    • Automated Tweeting: Post tweets containing messages or media automatically triggered by ServiceNow workflows.
    • Media Handling: Retrieve media attachments using the "Look Up Attachment Records" action prior to tweeting media content.
    • AI Agent Support: Includes an AI agent for managing tweets that posts text tweets to a configured X handle, enhancing automation with human-like intelligence.
    • Connection and Credential Management: Uses Integration Hub aliases to manage connection and credential information efficiently across multiple environments without needing to update each action individually.

    Requirements and Setup

    • An Integration Hub subscription is required to use the X Spoke.
    • You must have an X developer account and developer app to access the X APIs, including the required access tokens, secrets, and consumer keys.
    • Two connection and credential alias records must be configured: one for tweeting messages and another for tweeting media, each linked to the respective X API.
    • Ensure that users running AI agents have the necessary roles and permissions to access or modify data associated with the AI agents.

    Practical Benefits for ServiceNow Customers

    By implementing the X Spoke, ServiceNow customers can automate social media communications directly from their instance, improving responsiveness and engagement without manual intervention. The spoke’s integration with AI agents facilitates smarter tweet management, while the use of aliases simplifies credential and connection management, reducing administrative overhead and improving security compliance.

    Use the X spoke (formerly Twitter spoke) to have private chats and group chats, and to automatically tweet messages or media in your X account from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    X spoke v2.4.0 is the latest version.

    Supported versions

    API version v1.1.

    Spoke requirements

    • X developer account
    • X developer app to access the X APIs
    • Access token and secret of your X developer app
    • Consumer key and secret from your X developer app

    See the X Developers documentation for instructions on creating the developer application and gathering the required details.

    Spoke actions

    The X spoke provides actions to automate tweeting when events occur in ServiceNow. Available actions include:
    Action Description
    Tweet Tweets a message or media. Messages and media are tweeted as per X limits.
    Note:
    If you wish to tweet media, use the Look Up Attachment Records action before this action in your custom flow to retrieve the required media.

    Available AI agents

    Install Now Assist for Spokes and start using the available AI agents. For more information, see ServiceNow Otto for Integration Hub.

    The X Spoke provides AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. For more information about AI agents, see Now Assist AI agents.

    Available AI agents include:

    AI Agent Description
    X Tweet management AI agent This AI Agent posts tweets to the X handle that you had configured that contain text.
    Note:
    You must configure a valid X handle before using this AI Agent.

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see .

    Note:
    Two connection and credential alias records are needed for the X spoke. One for tweeting messages and other for tweeting media. Each alias should be associated with the respective X API.

    For information about setting up the spoke, see Set up the X spoke.