F5 BIG-IP Spoke

Manage servers and pools in the F5 BIG-IP system.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

• ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
• ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)

Note:

Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

Supported version

BIG-IP 13.1.0.

Spoke version

F5 BIG-IP spoke v1.3.0 is the latest version.

Spoke flows

The F5 BIG-IP spoke provides sample flows in the draft state to demonstrate automating F5 tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:

Flow	Description
Local Traffic Management Using F5 Big-IP	Creates a virtual server, associates it to a pool, and adds pool member in the BIG-IP system from a ServiceNow Service Catalog request.

Spoke subflows

The F5 BIG-IP spoke provides sample subflows to demonstrate automating F5 tasks. Available sample subflows include:

Flow	Description
F5 Server - Pool Management	Creates a pool in the BIG-IP system and manages it.

Spoke actions

The F5 BIG-IP spoke provides actions to automate F5 tasks when events occur in ServiceNow. Available actions include:

Category	Action	Description
Pool Management	Create Pool	Creates a pool in the BIG-IP system.
	Add Pool Member	Creates a pool member in the BIG-IP system.
	Check Pool	Checks pool health in BIG-IP system. Returns whether the pool is available, unavailable, offline, or if the status is unknown.
	Delete Pool	Deletes a pool from the BIG-IP system.
	Disable Pool Member	Disables a pool member in the BIG-IP system.
	Enable Pool Member	Enables a pool member of a specified pool in the BIG-IP system.
	Get Pool Members	Retrieves the list of members of a specified pool from the BIG-IP system.
	Remove Pool Member	Deletes a pool member in the BIG-IP system.
Server Management	Add Profile to Virtual Server	Adds a profile to a virtual server in the BIG-IP system. Profiles enable you to control network traffic. For example, you can enable HTTP connections to the virtual server.
	Create Virtual Server	Creates a virtual server in the BIG-IP system.
	Delete Virtual Server	Deletes a virtual server from the BIG-IP system.
	Update Virtual Server	Updates virtual server attributes in the BIG-IP system.

Available AI agents

Install Now Assist for Integration Hub and start using the available AI agents. For more information, see Now Assist for Integration Hub.

This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.

• In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.

  You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.

• You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
• See Now Assist AI agents for information about AI agents.

Available AI agents include:

AI Agent	Description
F5 BIG-IP pool management AI agent	Manages (that is, adds a pool member, fetches pool members, disable a pool member, removes a pool member, creates a pool, deletes a pool, verifies a pool) pools in BIG-IP system.
F5 BIG-IP server management AI agent	Manages (that is, adds a profile to virtual server, deletes a virtual server, updates a virtual server, creates a virtual server) servers in BIG-IP system.

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

Note:

Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

This spoke uses this alias record to authorize actions.

Connection & Credential alias	Description	Connection alias requirements
F5_BIG_IP	Connection to the F5 BIG-IP system.	Connection type: HTTP Connection URL: URL of the host machine where the F5 server is installed.

To use the spoke connection alias, create an associated Connection record and an associated Credential record. For information about setting up the spoke, see Configure a connection for the F5 BIG-IP spoke.

MID Server requirements

These actions use REST calls that can run either on an instance or, optionally, through a MID Server. Use the connection record associated with the F5 BIG-IP alias to configure where actions run and, if needed, specify MID Server selection attributes. For more information, see MID server.

To set up the MID Server for this spoke, see Set up MID Server for a spoke.