Developer guides

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Developer Guides

    The developer guides for the ServiceNow AI Platform assist in integrating applications with various ServiceNow products. Each guide focuses on a specific product, providing essential information on creating, updating, and customizing functionalities through Open APIs and other tools.

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    Key Features

    • Alarm Management Open API: Instructions for creating and updating data in the Events table, including customization options.
    • Event Notification Management Open API: Guidance on managing event records in the Events table with customization capabilities.
    • Financial Services Operations: Insights on automating operational processes for financial institutions and integrating existing applications.
    • GlideGeoPoint: Information on computing distances and managing geolocation data through supported API functions.
    • Product Order Open API: Details for creating, updating, and retrieving product order information with customization support.
    • Resource Inventory Open API: Instructions for managing various resources, including creation and updates, with extension options.
    • ScopedCacheManager API: Information on storing custom data in memory for faster access and managing cache data.
    • Service Order Open API: Guidance on service order management with the ability to customize functionality.
    • Trouble Ticket Open API: Management of ticket information between external systems and the ServiceNow AI Platform, including creation and updates.

    Key Outcomes

    By utilizing these developer guides, ServiceNow customers can effectively integrate and extend their applications, automate processes, and manage data efficiently across different operational areas. The detailed instructions and customization options enable a tailored approach to leveraging ServiceNow's capabilities for their specific needs.

    These developer guides can help you integrate your applications with the ServiceNow AI Platform.

    Each developer guide addresses a single ServiceNow product such as Financial Services Operations.

    Table 1. Available ServiceNow developer guides
    Developer guides Description
    Alarm Management Open API Developer Guide Use the Alarm Management Open API to create and update data in the Events [em_event] table.

    This developer guide provides information on how to extend the Alarm Management Open API to make various customizations.
    Event Notification Management Open API Developer Guide Use the Event Notification Management Open API to create, update, and delete event records in the Events [em_event] table.

    This developer guide provides information on how to extend the Event Notification Management Open API to make various customizations.
    Financial Services Operations developer guide ServiceNow® Financial Services Operations (FSO) enables financial services institutions (FSIs) to securely automate core operational processes through pre-built digital applications and workflows. FSO connects operations across all departments—front, middle, and back-office—for financial institutions with a single platform.

    This developer guide provides information on how to extend the FSO base capabilities as well as integrate your existing applications with ServiceNow FSO.
    GlideGeoPoint Developer Guide The GlideGeoPoint developer guide contains information about how to compute distances between latitude and longitude values (geopoints), return locations within geopoint and radius values, and additional functionality provided by supported GlideGeoPoint API functions.
    Product Order Open API Developer Guide Use the Product Order Open API to create, update, and retrieve product order information.

    This developer guide provides information on how to extend the Product Order Open API to make various customizations.
    Resource Inventory Open API Developer Guide Use the Resource Inventory Open API to create, retrieve, update, and delete resources such as interface cards, logical and physical connections, network sites, and more.

    This developer guide provides information on how to extend the Resource Inventory Open API to make various customizations.
    ScopedCacheManager API Developer Guide Scoped caches allow customers to store custom data in memory for faster access, and define when it becomes invalidated. This can be useful when working with data takes longer to obtainthat from scratch, such as the results of a query across multiple tables. Use the ScopedCacheManager API to retrieve, set, and flush cache data for scoped applications.

    This developer guide provides information on how to create a scoped cache and assign it a pair type.
    Service Order Open API Developer Guide Use the Service Order Open API to create, update, and retrieve service order information.

    This developer guide provides information on how to extend the Service Order Open API to make various customizations.
    Trouble Ticket Open API Developer Guide Use the Trouble Ticket Open API to manage ticket information between external ticketing systems and the ServiceNow AI Platform. This API creates, updates, and retrieves data from the Case [sn_customerservice_case] and Incident [incident] tables.

    This developer guide provides information on how to extend the Trouble Ticket Open API to make various customizations.