Server API reference

Use server APIs in scripts to change the functionality of applications, or when you create new applications.

• StaticMethods - Global
  Static methods are methods that you can use within your server-side Javascripts but aren't a part of any class or API.
• AbstractDBObject - Global
  The AbstractDBObject API provides common methods for classes based on records in the database.
• AbstractReconciler - Global
  Use this script include as a base class to create your own Discovery reconciler.
• AbstractScriptProcessor - Global
  The AbstractScriptProcessor API is a base JavaScript processor class that other JavaScript processors extend.
• AbstractTimeLineSchedulePage - Global
  The AbstractTimeLineSchedulePage API is a helper class to facilitate working with the data displayed on timelines.
• AccAgentsAPI - Scoped
  The AccAgentsAPI script include enables you to perform management actions on available agents.
• AccCheckDefsAPI - Scoped
  The AccCheckDefsAPI script include enables managing check definitions and associated parameters.
• ActivityHistoryRecord - Global
  A data object that is a member of the WorkflowModelManager class; ActivityHistoryRecord methods facilitate interacting with the WorkflowModelManager object.
• action - Scoped, Global
  The action API enables handling data for URLs in a UI action script.
• Agent - Global
  Provides methods for getting or setting agent presence and channel availability.
• AgentMetrics - Global
  Processes inbound MID server metrics.
• AgentNowHandler - Scoped
  The AgentNowHandler script include enables running check definitions on demand, checking the status of on demand executions and test check executions and for stopping background checks that were executed on demand.
• APCHandler - Global
  Handles SNMP classification and identification for UPSs, environmental monitors, and PDUs made by APC.
• ApcPduOutletReconciler - Global
  Reconciles outlets for power distribution units.
• ArrayUtil - Global
  The ArrayUtil API is a script include with useful functions for working with JavaScript arrays.
• AssessmentCreation - Global
  The AssessmentCreation class provides methods that administrators can use to generate assessments and surveys.
• AuthCredential - Scoped
  The AuthCredential() API provides methods that enable you to build credentials for a REST request.
• AutomationException - Global
  The AutomationException API provides generic exception wrapping for automation.
• BusinessServiceManager - Global
  The BusinessServiceManager API unifies service management by converting manually-created services to application services, populating application services, and adding/removing Configuration Items and connections.
• CatalogJS - Scoped
  The CatalogJS API enables you to use methods to check and retrieve catalog-specific properties.
• CatalogSearch - Scoped
  The CatalogSearch API enables you to search catalog item.
• CatalogItemVariable - Scoped
  The CatalogItemVariable API enables you to create and modify service catalog item variables using scripts.
• CatalogClientScript - Scoped
  The CatalogClientScript API enables you to create, modify, or delete catalog client script records.
• CatalogItemVariableSet - Scoped
  The CatalogItemVariableSet API enables you to create and modify service catalog item variable sets using scripts.
• CatalogItemVariableSetM2M - Scoped
  The CatalogItemVariableSetM2M API enables you to create and modify service catalog item variable set many-to-many (M2Ms) using scripts.
• CatCategory - Scoped
  The CatCategory API enables you to create and modify service catalog categories using scripts.
• CatItem - Scoped
  The CatItem API enables you to create and modify service catalog items using scripts.
• CartJS - Scoped
  The CartJS API enables you to access the shopping cart for a user.
• CdmQuery - Scoped
  The CdmQuery API enables you to query the CDM data model tree. It returns a list of node objects that are specific fields/columns in the CDM Node [sn_cdm_node] table. These values are returned as properties in the object. Every object is a node in the data model.
• Cell - Scoped, Global
  Creates a Cell object as a cell in a table. You can use this API to format the cell and include additional blocks, such as paragraphs and images.
• CertificateEncryption - Scoped
  APIs available for encrypting certificates in scoped applications.
• ChangeCollisionHelper - Global
  Helper functions found in the Change Management Collision Detector Plugin.
• ChangeSuccess - Scoped
  The ChangeSuccess API provides methods that return the Performance Analytics (PA) success scores for change requests (original change success score based on group), change models, and change types.
• CheckDefinitionTestBuilder - Scoped
  The CheckDefinitionTestBuilder script include enables building test check requests on check definitions.
• CheckInstanceTestBuilder - Scoped
  The CheckInstanceTestBuilder script include enables building test check requests on check instances.
• CIActionEngine - Scoped
  The CIActionEngine API allows you to execute any action on a CI, to check the authorization of a user before executing an action, and to get the status and action outputs of any action execution request.
• CIData - Global
  Utility class for working with CI data structures in JavaScript.
• CIIdentification - Global
  Main class for discovery CI identification.
• CIIdentifierResult - Global
  Gets the result returned by an identifier.
• CimCIData - Global
  Provides a wrapper for CIM CI data manipulation.
• CimIDSensor - Global
  Performs identification for CIM probe results.
• CimInstanceToken - Global
  Represents the unique query identity of a CIM instance.
• CimProbe - Global
  Maintains CIM probe meta data.
• CimProbeResult - Global
  The CimProbeResult API provides methods to process Common Information Model (CIM) probe results.
• CIRelatedList - Global
  The CIRelatedList API is a utility class for working with CI Related lists.
• CIUtils - Global
  The CIUtils script include is a utility class for working with configuration items (CI).
• ClassificationSolutionStore - Global
  Enables storing and retrieving solutions.
• ClassificationSolutionVersion - Global
  The ClassificationSolutionVersion API is a scriptable object used in Predictive Intelligence stores.
• ClassificationSolution - Global
  The ClassificationSolution API is a scriptable object used in Predictive Intelligence stores.
• ClassifierProbes - Global
  The ClassifierProbes API provides a classifier probe launch facility. Encapsulates an array of probe information records, initialized either from a JavaScript array or the XML serialized version.
• Client - Scoped, Global
  The Client API provides methods to add data to the MetricBase database, to execute transforms on the MetricBase database, and to receive the results of the transforms.
• Cloud Runner TestGenerationApi – Scoped, Global
  Manages test job generation to be executed in a cloud runner for Automated Test Framework (ATF). This API is part of the CloudRunnerApi script include.
• Cloud Runner TestRunnerApi – Scoped, Global
  Manages tests to be executed in a cloud runner for Automated Test Framework (ATF). This API is part of the CloudRunnerApi script include.
• Cloud Runner TestUserApi – Scoped, Global
  Manages test user jobs to be executed in a cloud runner for Automated Test Framework (ATF). This API is part of the CloudRunnerApi script include.
• ClusteringSolution - Global
  The ClusteringSolution API is a scriptable object used in Predictive Intelligence stores.
• ClusteringSolutionStore - Global
  Enables storing and retrieving solutions.
• ClusteringSolutionVersion - Global
  The ClusteringSolutionVersion API is a scriptable object used in Predictive Intelligence stores.
• CMDBDuplicateTaskUtils - Global
  The CMDBDuplicateTaskUtils API provides methods to create a de-duplication task that contains duplicate configuration items (CIs) that are of independent type.
• CMDBDuplicateTemplateUtil - Global
  The CMDBDuplicateTemplateUtil script include provides methods to add and remove de-duplication tasks to/from a de-duplication template.
• CMDBGroupAPI - Scoped
  The CMDBGroupAPI provides methods for performing actions on Configuration Management Database (CMDB) groups.
• CMDBQueryBuilderAPI - Global
  The CMDBQueryBuilderAPI provides methods to retrieve Query Builder saved query execution details in server-side scripts.
• CMDBTransformUtil - Global
  The CMDBTransformUtil class uses the Identification and Reconciliation (IRE) framework to minimize the creation of duplicate configuration items (CI).
• CMDBUtil - Global
  The CMDBUtil API provides utility methods for creating and managing table relationships in the Configuration Management Database (CMDB) and managing CMDB baselines.
• Color - Scoped, Global
  Creates a Color object used to define color attributes that you can apply to elements in a PDF; such as cells, tables, and lines.
• ConnectActionResponse - Global
  The ConnectActionResponse API provides a method to create a GlideRecord.
• ConnectionInfo - Scoped, Global
  The ConnectionInfo API enables you to get connection attribute information through the connection and credential alias.
• ConnectionInfoProvider - Scoped, Global
  The ConnectionInfoProvider API provides methods to select connection information through the connection alias.
• Conversation - Scoped
  The Conversation API enables you to create or modify Connect conversations.
• CostPlanBatchOperations - Global
  Provides methods that enable the creation of a large number of cost plan records for demands and projects using batch processing. Use this API instead of GlideRecord to more efficiently create multiple cost plan records.
• CriteriaEvaluator - Global
  Implements a general-purpose criteria evaluator.
• CSBScratchpadUtil - Scoped
  The CSBScratchpadUtil API allows consumers to share "extra" information that is outside of any other Service Bridge service, with their providers.
• CSVParser - Scoped
  The CSVParser API provides methods for parsing comma-separated value (CSV) formatted records into an object or an array.
• CTIOperationRequest - Scoped, Global
  The CTIOperationRequest API provides methods to set and get data on the current CTIOperationRequest object.
• CTIOperationResponse - Scoped, Global
  The CTIOperationResponse API provides methods to set and get data on the current CTIOperationResponse object.
• Data - Scoped, Global
  A Data object contains the results of transform performed by a sn_clotho.Client.transform() method.
• DataBuilder - Scoped, Global
  Use the DataBuilder class to create a series of data points for a metric. Use the sn_clotho.Client.put() method to save the values.
• DCManager - Global
  The DCManager API enables you to group data by type.
• ScopedDCManager - Scoped
  The ScopedDCManager API enables you to group data by type.
• DatasetDefinition - Global
  Identifies a set of records including a table name, columns, and row selection criteria to use as input for ML training algorithms. Datasets do not contain the actual data.
• DateTimeUtils - Global
  DateTimeUtils class is a collection of date/time functions.
• DecisionTableAPI - Scoped, Global
  The DecisionTableAPI class enables you to access Decision Tables data in scoped and global server-side scripts.
• DevOpsOrchestrationToolIntegrationHandler - Scoped
  The DevOpsOrchestrationToolIntegrationHandler API enables processing of payloads from custom DevOps tools.
• DiscoveryAPI - Scoped
  The methods of the DiscoveryAPI class launch a quick Discovery of a single IPv4 address and return summaries of previously launched Discovery statuses for a single CI or for all scanned CIs.
• Document - Scoped, Global
  The Document API provides methods to initialize a PDF, add content, and close the PDF. After adding content, the document can be attached to a target record.
• DocumentListEntryService - Scoped, Global
  The DocumentListEntryService API provides methods for maintaining document templates in a document list.
• DocumentListService - Scoped, Global
  The DocumentListService API provides methods for creating, deleting, and updating a document list.
• DocumentReferenceService - Scoped, Global
  The DocumentReferenceService API provides methods for managing document references within a target table, such as the Incidents [incident] or Knowledge [kb_knowledge] table. You can use document references to associate information with a record.
• DocumentService - Scoped, Global
  The DocumentService API provides methods for creating, deleting, and updating a document.
• DocumentVersionService - Scoped, Global
  The DocumentVersionService API provides a service for creating and deleting document versions. Each version is an element containing the document content and is provided using a single URL or attachment. An attachment can only be added in the Document Versions [ds_document_version] table UI and not with the API.
• DSCScriptableAPI - Global
  The DSCScriptableAPI provides methods for checking the health of your domain configuration for an instance.
• DuplicateTemplate - Scoped
  The DuplicateTemplate API provides methods for users to interact with de-duplication templates by enforcing a set of validations for each method.
• DurationCalculator - Global
  The DurationCalculator API provides methods for calculating durations and due dates.
• DynamicTranslation - Scoped
  The DynamicTranslation API provides methods that translate text, in real time, into multiple languages using translation service providers.
• Encoder - Global
  Scriptable object used in Predictive Intelligence stores. This object converts input data into vectors of numbers, based on encoder-specific goals and configurations. Encoders can be used independently to run encodings, or can be configured as part of solutions to encode text columns.
• EncoderStore - Global
  Enables storing and retrievingencoders.
• EncoderVersion - Global
  Scriptable object used in Predictive Intelligence stores.
• Event - Global
  The Event API provides methods that enable the setting/getting of values within an event.
• EventProcessorUtilOOB - Scoped
  The EventProcessorUtilOOB script include provides methods to construct and publish events on the configured message broker.
• EventQueueProcessorOOB - Scoped
  The EventQueueProcessorOOB script include provides methods to manage event requests on the inbound event queue (located in the Inbound Queue [sn_tmt_core_inbound_queue] table).
• ExpenseAllocation - Global
  The ExpenseAllocation API is included with the Cost Management Plugin as a script include record. It is used by various cost management processes and can also be used for generating custom expense allocation records (fm_expense_allocation) from scripted expense allocation rules.
• ExpenseLine - Global
  The ExpenseLine API is included with the Cost Management Plugin as a script include record. It is used by various cost management processes and can also be used for generating expense line (fm_expense_line) records from your own server-side scripts.
• ExtractTermsFromAttachment - Global
  Extracts terms from an attachment.
• FinancialsWidgetUtil - Scoped
  The FinancialsWidgetUtil API can be used to customize widgets in the Financials section of Project Workspace and Strategic Planning Workspace.
• Findings - Scoped, Global
  The Findings API provides methods for handling how an Instance Scan check produces findings.
• FormInfoHeader - Global
  FormInfoHeader allows you to add an HTML message as a form info message.
• FlowAPI - Scoped, Global
  The FlowAPI provides methods to execute actions, flows, or subflows in server-side scripts using either blocking or non-blocking methods.
• FlowScriptAPI - Scoped
  A FlowScriptAPI object allows you to access Flow Designer context details from script steps and inline scripts.
• Flow - Scoped (deprecated)
  The Flow API provides methods to run activated Flow Designer flows.
• GenericUPSAlarmsReconciler - Global
  Concrete reconciler for generic UPS alarms.
• GenericUPSBypassReconciler - Global
  Concrete reconciler for generic UPS bypasses.
• GenericUPSInputsReconciler - Global
  Concrete reconciler for generic UPS inputs.
• GenericUPSOutputsReconciler - Global
  Concrete reconciler for generic UPS outputs.
• GeniusResultAnswer - Scoped
  The GeniusResultAnswer API provides methods for creating an answer object in a Genius Result configuration's processor scripts. Answers created with this API define search requests or key-value pair maps that can populate Genius Result answer cards.
• GeniusResultContext - Scoped
  The GeniusResultContext API provides methods for retrieving search query information from the context of a Genius Result configuration.
• GlideAggregate - Global
  GlideAggregate enables creating database aggregation queries.
• GlideAggregate - Scoped
  GlideAggregate enables creating database aggregation queries.
• GlideApplicationProperty - Scoped, Global
  The GlideApplicationProperty API provides the ability to get and set application property values for a specific domain.
• GlideappCalculationHelper - Global
  The GlideappCalculationHelper API is a scriptable object that provides methods that add items to an existing request or request the recalculation of the price of a request.
• GlideCalendarDateTime - Scoped (deprecated)
  The GlideCalendarDateTime class provides methods for performing operations on GlideCalendarDateTime objects, such as instantiating GlideCalendarDateTime objects or working with glide_date_time fields.
• GlideCertificateEncryption - Global
  APIs available for encrypting certificates.
• GlideConversation - Global
  The GlideConversation API provides access to information in a Connect message.
• GlideCurrencyConfig - Scoped
  The GlideCurrencyConfig API provides methods to retrieve various configuration information for FX Currency fields.
• GlideCurrencyConverter - Scoped
  The GlideCurrencyConverter API provides methods to convert one currency value to another, such as converting US dollars into European Euro.
• GlideCurrencyExchangeValue - Scoped
  Provides access to information related to FX Currency conversions.
• GlideCurrencyFormatter - Scoped
  The GlideCurrencyFormatter API provides methods to format FX Currency strings.
• GlideCurrencyParser - Scoped
  The GlideCurrencyParser API provides methods to parse FX Currency values to detect locale-based formatting.
• GlideCurrencyValue - Scoped
  Provides methods that return the currency code and original currency from an associated GlideCurrencyParser.parse() call.
• GlideDate - Global
  The GlideDate class provides methods for performing operations on GlideDate objects, such as instantiating GlideDate objects or working with GlideDate fields.
• GlideDate - Scoped
  The scoped GlideDate class provides methods for performing operations on GlideDate objects, such as instantiating GlideDate objects or working with GlideDate fields.
• GlideDateTime - Global
  The GlideDateTime class provides methods for performing operations on GlideDateTime objects, such as instantiating GlideDateTime objects or working with glide_date_time fields.
• GlideDateTime - Scoped
  The scoped GlideDateTime class provides methods for performing operations on GlideDateTime objects, such as instantiating GlideDateTime objects or working with glide_date_time fields.
• GlideDBFunctionBuilder - Scoped, Global
  The GlideDBFunctionBuilder API provides methods to build functions to perform SQL operations in the database.
• GlideDBFunctionCaseBuilder - Global
  The GlideDBCaseStatementBuilder allows you to build SQL CASE statements and return values based on a series of conditions.
• GlideDigest - Scoped
  The scoped GlideDigest class provides methods for creating a message digest from strings or input streams using MD5, SHA1, or SHA256 hash algorithms.
• GlideDuration - Scoped
  The GlideDuration class provides methods for working with spans of time known as durations.
• GlideElement - Global
  The GlideElement API provides a number of convenient script methods for dealing with fields and their values. GlideElement methods are available for the fields of the current GlideRecord.
• GlideElement - Scoped
  The Scoped GlideElement API provides a number of convenient script methods for dealing with fields and their values. Scoped GlideElement methods are available for the fields of the current GlideRecord.
• GlideElementCurrency2 - Scoped
  The GlideElementCurrency2 API provides methods to perform operations on Foreign Exchange (FX) Currency fields (also known as Currency2) within the current GlideRecord.
• GlideElementDescriptor - Scoped, Global
  The GlideElementDescriptor API provides information about individual fields in a record.
• GlideEmailOutbound - Scoped
  The scoped GlideEmailOutbound API implements the email object for scoped applications. You can use the GlideEmailOutbound methods with the email global object available in mail scripts. The email object behaves identically for global and scoped applications.
• GlideEncrypter - Global
  The GlideEncrypter API provides methods to encrypt and decrypt strings using the Triple DES algorithm.
• GlideEventManager - Global
  The GlideEventManager API provides methods to process events.
• GlideScopedEvaluator - Global
  The GlideScopedEvaluator API allows you to evaluate scripts in a GlideRecord field from both scoped and global server scripts.
• GlideScopedEvaluator - Scoped
  The GlideScopedEvaluator API allows you to evaluate scripts in a GlideRecord field from both scoped and global server scripts.
• GlideExcelParser - Scoped, Global
  The GlideExcelParser API parses .xlsx formatted Excel files and access file data in script.
• GlideFilter - Scoped, Global
  The GlideFilter API enables filtering queries to determine if one or more records meet a specified set of requirements.
• GlideGeoPoint - Global
  The GlideGeoPoint API enables you to get and set geopoint data type values in a table.
• GlideHTTPRequest - Global
  The GlideHTTPRequest API provides utility methods to perform common functions with Glide HTTP requests.
• GlideHTTPResponse - Global
  The GlideHTTPResponse API provides utility methods to perform common functions with Glide HTTP responses.
• GlideImpersonate - Global
  The GlideImpersonate API enables administrators to pose as another authenticated user for testing purposes.
• GlideImportLog - Scoped, Global
  The GlideImportLog API provides methods to write log entries directly to the Import Log [import_log] table.
• GlideImportSetRun - Scoped, Global
  The GlideImportSetRun API provides methods to creates an Import Set Run record which the GlideImportSetTransformer API can consume.
• GlideImportSetTable - Scoped, Global
  The GlideImportSetTable API provides methods to create temporary Import Set tables.
• GlideImportSetTransformer - Scoped, Global
  The GlideImportSetTransformer API provides methods to create an Import Set Transformer object used to execute an Import Set Transform.
• GlideImportSetTransformMap - Scoped, Global
  The GlideImportSetTransformMap API provides methods to create transform maps and transform entries.
• GlideJsonPath - Global
  The GlideJsonPath API retrieves values from a JSON document using a query path string.
• GlideListProperties - Global
  The GlideListProperties API provides methods to create a list and set list properties. For example, define whether a list has a filter, breadcrumbs, and search.
• GlideLocale - Scoped
  GlideLocale provides information about display information for the local instance.
• GlideMultiRecurrence - Scoped
  The GlideMultiRecurrence API provides methods that return GlideDateTime objects that describe the run times for a specified scheduled job.
• GlideNumberFormatter - Scoped, Global
  The GlideNumberFormatter API includes methods that return numbers formatted according to the language of the current user.
• GlideOAuthClient - Scoped, Global
  The GlideOAuthClient API provides methods for requesting and revoking OAuth refresh and access tokens.
• GlideOAuthClientRequest - Scoped, Global
  The GlideOAuthClientRequest API provides methods for handling OAuth client requests.
• GlideOAuthClientResponse - Scoped, Global
  The GlideOAuthClientResponse API provides methods for handling OAuth client responses.
• GlideOAuthToken - Scoped, Global
  The GlideOAuthToken API provides methods for retrieving OAuth access token and information about the access token.
• GlidePluginManager - Scoped
  The scoped GlidePluginManager API provides a method for determining if a plugin has been activated.
• GlideQuery - Scoped, Global
  The GlideQuery API is an alternative to GlideRecord to perform CRUD operations on record data from server-side scripts.
• GlideQueryCondition - Global
  The GlideQueryCondition API provides additional AND or OR conditions that can be added to the current condition, allowing you to build complex queries.
• GlideQueryCondition - Scoped
  The scoped GlideQueryCondition API provides additional AND or OR conditions that can be added to the current condition, allowing you to build complex queries.
• GlideRecord - Global
  The GlideRecord API is used for database operations.
• GlideRecord - Scoped
  Scoped GlideRecord is used for database operations.
• GlideRecordUtil - Global
  A utility class for working with GlideRecords.
• GlideSchedule - Scoped
  The scoped GlideSchedule API provides methods for performing operations on GlideSchedule objects, such as adding new schedule segments to a schedule, determining if a datetime is within the schedule, or setting the schedule timezone.
• GlideScriptableInputStream - Scoped, Global
  A GlideScriptableInputStream object cannot be instantiated directly, but is used as an opaque object which is used to connect an input stream from GlideSysAttachment.getContentStream() with other streaming APIs.
• GlideScriptedExtensionPoint - Scoped
  The GlideScriptedExtensionPoint API provides a method that returns the extension instances associated with a specified extension point.
• GlideScriptedProcessor - Scoped
  ServiceNow processors are equivalent to Java servlets.
• GlideSecureRandomUtil - Scoped
  The scoped GlideSecureRandomUtil API provides methods for generating integers, long values, and strings.
• GlideSecurityManager - Global
  The GlideSecurityManager API provides methods that enable you to retrieve a SecurityManager object and to check if the current user has access rights, both table-level and field-level, to a specified GlideRecord table based on the configured Access Control Rules (ACLs).
• GlideSecurityUtils - Scoped, Global
  The GlideSecurityUtils API provides methods to work with URLs.
• GlideServletRequest - Scoped
  The GlideServletRequest API is used in processor scripts.
• GlideServletResponse - Scoped
  The ScopedGlideServletResponse API is used in processor scripts.
• GlideSession - Global
  The GlideSession API allows you to find information about the current session.
• GlideSession - Scoped
  The scoped GlideSession API provides a way to find information about the current session.
• GlideSPScriptable - Scoped
  Interact with data and perform record operations in Service Portal widgets.
• GlideSPSearchAnalytics - Global
  Generates search analytics from custom ServiceNow search widgets.
• GlideSPUtil - Global
  The GlideSPUtil API provides utility methods to perform common backend functions that support a Service Portal.
• GlideStringUtil - Scoped, Global
  The GlideStringUtil API provides string handling methods.
• GlideSysAttachment - Global
  The GlideSysAttachment API provides methods for handling attachments.
• GlideSysAttachment - Scoped
  The GlideSysAttachment API provides a way to handle attachments.
• GlideSysListControl - Scoped
  The scoped GlideSysListControl class allows you to determine if the New or Edit buttons are displayed.
• GlideSystem - Global
  The GlideSystem API, which is referred to by the variable name gs in any server-side JavaScript, provides a number of convenient methods to get information about the system, the current logged in user, and date/time information.
• GlideSystem - Scoped
  The scoped GlideSystem (referred to by the variable name 'gs' in any server-side JavaScript) API provides a number of convenient methods to get information about the system, the current logged in user, etc.
• GlideSystemRunLevel - Global
  The GlideSystemRunLevel API provides methods to get and set the current system run level.
• GlideTableHierarchy - Scoped
  The Scoped GlideTableHierarchy API provides methods for handling information about table relationships.
• GlideTextReader - Scoped
  Provides the ability to read single lines from an input stream. Because an input stream is used, it is not subject to the 5MB attachment size limit.
• GlideTime - Scoped
  The scoped GlideTime class provides methods for performing operations on GlideTime objects, such as instantiating GlideTime objects or working with GlideTime fields.
• GlideTimeline - Global
  The GlideTimeline class provides the core implementation for configuring and displaying a Glide Windowing Toolkit Timeline.
• GlideTimelineItem - Global
  GlideTimelineItem extends the abstract ScheduleItem class to define additional properties that are specific to the time line.
• GlideTransformLog - Scoped, Global
  The GlideTransformLog API enables you to create a GlideTransformLog object to log messages to localhost logs.
• GlideUICompatibility - Scoped
  The scoped GlideUICompatibility class provides the ability for scoped applications to define their own minimum browser versions. This is done by creating system properties for the scoped application.
• GlideURI - Global
  Enables handling the URI parameter.
• GlideURI - Scoped
  Enables handling the URI parameter in scoped applications.
• GlideUser - Scoped
  The scoped GlideUser API provides access to information about the current user and current user roles. Using the scoped GlideUser API avoids the need to use the slower GlideRecord queries to get user information.
• GlideUser - Global
  The GlideUser API provides access to information about the current user and current user roles.
• GlideXMLUtil - Scoped, Global
  The GlideXMLUtil API provides methods to remove invalid characters from an XML string, and to validate an XML string.
• GSLog - Scoped, Global
  GSLog is a script include that simplifies script logging and debugging by implementing levels of log output, selectable by per-caller identified sys_properties values.
• HermesEventPublisherOOB - Scoped
  The HermesEventPublisherOOB script include provides methods to publish messages to the Hermes Messaging Service.
• HistoryWalker - Scoped, Global
  The HistoryWalker API uses the audit/history tables to generate a historical version of an existing record.
• HostnameJS - Global
  Formats host names according to property settings.
• hr_ActivitySet - Scoped
  The hr_ActivitySet API handles lifecycle event activity set cases.
• hr_ActivityUtils - Scoped
  The hrActivityUtils script include enables you to create HR cases from a record producer.
• hr_Utils - Scoped
  The hr_Utils API provides basic functionality for the Human Resource (HR) application.
• HttpRequestAuthedData - Scoped
  The HttpRequestAuthedData() API provides methods to access and set values in a signed REST or SOAP request.
• HttpRequestData - Scoped
  The HttpRequestData API provides methods to build and manipulate a REST request before applying a signature and sending it to an endpoint.
• ICalUtilSNC - Global
  The ICalUtilSNC API provides functions to generate iCalendar compliant events.
• IdentificationEngine - Scoped
  The IdentificationEngine API uses the Identification and Reconciliation framework to minimize the creation of duplicate configuration items (CIs) and to reconcile CI attributes by only accepting information from authorized data sources when updating the Configuration Management Database (CMDB).
• IdentificationEngineScriptableApi - Global
  The IdentificationEngineScriptableApi uses the Identification and Reconciliation framework to minimize the creation of duplicate configuration items (CIs) and to reconcile CI attributes by only accepting information from authorized data sources when updating the Configuration Management Database (CMDB).
• IDResult - Global
  The IDResult API is a container class for the result of a CI Identifier.
• IEventSender - Global
  The IEventSender API provides methods to send events from a MID Server to a ServiceNow instance and to query the status of the event queue.
• Image - Scoped, Global
  Creates an Image object representing an image and its layout insert in a PDF. Enables defining attributes such as scale, alignment, and border color.
• Interaction - Scoped
  The Interaction API enables you to define the behavior for interaction records.
• IPAddress - Scoped, Global
  The IPAddress API provides methods that enable you to check for various states of a specified IP address, such as whether it is routable, unicast, multicast, public, or reserved. It also enables you to get the canonical (shortened/standard) and expanded forms of an IP address.
• IPAddressFixup - Global
  The IPAddressFixup API provides methods that ensure that no other device has the same IP address, after a device has been successfully discovered. If any duplicates are found, the IP address field is cleared.
• IPService - Global
  The IPService API provides methods that encapsulates an IP Service.
• JavascriptProbe - Global
  The JavascriptProbe API provides methods for using the JavascriptProbe on the MID Server.
• j2js - Global
  The j2js script include enables you to convert Java objects to JavaScript objects.
• JSON - Global
  The JSON API provides methods to create JSON objects from a string, and to turn JSON objects into strings.
• JSON - Scoped
  The JSON API provides scoped methods to create JSON objects from a string, and to turn JSON objects into strings.
• JSONParser - Global (deprecated)
  The JSONParser API provides a JSON parser that does not use the JavaScript eval() function.
• JSONStreamingAPI - Scoped
  Build a large streaming JSON payload to use in a REST or SOAP request to send bulk data to a third-party API. You can also create the payload as a JSON string for a non-streaming option.
• JSONStreamingBuilder - Scoped
  Create a builder object used to build a large streaming JSON payload to use in a REST or SOAP request to send bulk data to a third-party API. You can also create the payload as a JSON string for a non-streaming option.
• JSUtil - Global
  The JSUtil API provides shortcuts for common JavaScript routines.
• KMFCryptoOperation - Scoped, Global
  The KMFCryptoOperation class provides methods for performing cryptographic operations using a Key Management Framework (KMF) cryptographic module or a Column Level Encryption encryption module.
• LeadtoCashCore - Scoped
  The LeadtoCashCore script include provides methods to orchestrate a lead-to-cash workflow in the Lead to Cash Core life cycle.
• Line - Scoped, Global
  Creates a Line object using methods to draw a line in a PDF.
• LinterCheckAstNode - Scoped, Global
  The LinterCheckAstNode API provides methods for getting abstract syntax tree (AST) node details in linter checks.
• Logger - Global
  The Logger API provides inbound email actions that append messages to the email log.
• LSOFParser - Global
  Parses the output of the lsof command: lsof -i4TCP -n -P -F pcnfT
• Messaging - Scoped
  The Messaging API provides methods to perform actions in a third-party messaging application.
• MetricInfo - Scoped, Global
  The MetricInfo API provides methods to check if a metric is in the MetricBase database, and if so, to report its retention policy. Retention policies are reported in minutes.
• MIDServer - Global
  Encapsulates the notion of a MID server.
• MIDServerAjax - Global
  Provides AJAX functionality for sending a test probe to the MID server.
• MIDServerCluster - Global
  Finds the MID server clusters for a given MID server and reassigns the jobs if necessary.
• MIDServerFileSync - Global
  Checks to see if there are any changes to attachments on tables that are instances of MID server synchronized files (ecc_agent_sync_file) and, if so, notifies the MID servers of a change.
• MIDServerFinder - Global
  Finds a list of MID servers for given IP addresses.
• MIDServerManage - Global
  Allows you to manage a MID server, by sending messages to start, stop, upgrade, get logs, send test probes, and send system messages.
• MIDServerSelector - Global
  Finds a MID server based on capabilities and target IP address.
• MLPredictor - Global (deprecated)
  The MLPredictor API provides utility methods for Predictive Intelligence predictions.
• MLSolution - Global
  Provides methods for handling Predictive Intelligence predictions and retrieving solution objects for all capabilities: similarity, classification, and clustering).
• MLSolutionFactory - Global
  The MLSolutionFactory API is a factory class to get an MLSolution scriptable object.
• MLSolutionResult - Global (deprecated)
  Provides methods for managing cluster information and members of a clustering solution. You can embed the results in business logic.
• MLSolutionUtil - Global
  The MLSolutionUtil API provides methods for getting Predictive Intelligence predictions.
• MobileDeepLinkGenerator - Global
  Embed a link to a mobile app list or form applet.
• MonitorMIDServer - Global
  Monitors MID servers using the heartbeat probe to check for MID servers that are down, sends heartbeat requests, and kills old heartbeat requests.
• NameValuePairs - Global
  Converts between maps and strings representing the name/value pairs in the map.
• NetwareHandler - Global
  The NetwareHandler API implements an SNMP handler for Netware OS.
• Notify - Global
  The Notify API allows you to interact with Notify calls and SMS messages using scripts.
• NotifyScoped - Scoped
  The NotifyScoped API allows you to interact with Notify calls and SMS messages using scripts.
• NotifyAction - Global
  The NotifyAction API allows you to define actions to send to a telephony provider.
• NotifyConferenceUtil - Scoped, Global
  The NotifyConferenceUtil API provides methods to manage Notify conference calls and SMS messages for various telephony service providers, such as Zoom and WebEx.
• NotifyJsTelephonyDriver - Global
  The NotifyJsTelephonyDriver API provides methods that you can use to obtain information about the capabilities of the associated telephony driver.
• NotifyNow (Legacy) - Global
  The legacy NotifyNow API provides functionality for sending emails, sending SMS messages, and setting up conference calls.
• NotifyPhoneNumber - Global
  The NotifyPhoneNumber API allows you to query information about a Notify phone number.
• NotifyPhoneNumber - Scoped
  The NotifyPhoneNumber API allows you to query information about a Notify phone number.
• NotifySMS - Global
  The NotifySMS API provides methods that enable you to send Short Message Service (SMS) messages from Notify telephone numbers to devices using either their telephone numbers or a GlideRecord that has a field that contains telephone number information.
• NotifyUtil - Global
  The NotifyUtil API provides utility methods to use when interacting with Notify calls and SMS messages using server-side scripts.
• OAuthUtil - Global
  This script include modifies request parameters and parses the token response during runtime.
• OCRosterSpanApprovalUtil - Global
  The OCRosterSpanApprovalUtil API provides methods for the PTO approval feature.
• OCRotation - Global
  The core OCRotation builds a data structure that is used to display the calendar.
• OCRotationV2 - Global
  OCRotationV2 is an extension of OCRotation, which is used by Fullcalendar.io and the DHTMLX On-Call Calendar.
• OCRotaICalendarSNC - Global
  The OCRotaICalendarSNC API provides iCal formatted events for the a specific user's rotation.
• OCRotaICalendar - Global
  The OCRotaICalendar API is an extension of the OCRotaICalendarSNC API.
• OCRotaMember - Global
  The OCRotaMember API performs maintenance operations on the cmn_rota_member table.
• OCSeriesEventGenerator - Global
  The OCSeriesEventGenerator API generates the repeating VEVENTS for a user's iCalendar.
• OCTimer - Global
  The OCTimer API provides the ability to track the length of time it takes for a function to complete.
• OnCallContactPreferenceUtil - Global
  Utility for handling contact preferences.
• OnCallContactPrefTemplate - Global
  Provides methods to apply contact preference templates to escalation sets.
• OnCallEscalationTemplateSNC - Global
  Provides methods to apply escalation policy templates to escalation sets.
• OnCallRotation - Global
  Use to manage on-call schedules.
• OpenMessageBusEventPublisherOOB - Scoped
  The OpenMessageBusEventPublisherOOB script include provides a method for sending messages to the spoke selector, which sends the messages to the configured REST proxy.
• Optional - Scoped, Global
  The Optional API interacts with a single record returned by the GlideQuery, Stream, or GlideRecord APIs, even when it does not exist. Write scripts that are less likely to result in an error by handling null or undefined query results.
• OrderGuide - Scoped
  The OrderGuide API enables you to initialize and view order guide details.
• PADomainUtils - Global
  The PADomainUtils API enables you to copy Performance Analytics records between different domains on the same instance.
• Paragraph - Scoped, Global
  Creates a Paragraph object representing a block of text in a PDF.
• PAScorecard - Scoped
  The PAScorecard API enables you to fetch data about indicators and their associated records, such as breakdowns.
• PASnapshot - Scoped
  The PASnapshot API enables you to query information about Performance Analytics snapshots. Snapshots are the lists of records (sys_ids) that are collected at the time that the scores for those records are collected. A snapshot is made only for automated indicators with Collect records selected.
• PDAutomationProvider - Scoped, Global
  The PDAutomationProvider API enables inserting an optional activity into a process while it's executing.
• PDFGenerationAPI - Scoped, Global
  The PDFGenerationAPI provides support for PDF conversion and handling PDF fields.
• PdfMergeSignRequestor - Scoped, Global
  The PdfMergeSignRequestor API adds an image representing a signature to a PDF document.
• PdfPage - Scoped, Global
  Creates a PdfPage object representing a PDF page and its attributes; such as size, width, and color.
• PlaybookExperience - Scoped
  The PlaybookExperience API provides methods for handling playbook executions.
• PolarisUI - Scoped
  The PolarisUI API provides methods for enabling Next Experience on direct UI pages.
• PredictabilityEstimate - Global
  The PredictabilityEstimate API is a scriptable object used in Predictive Intelligence stores. This object provides estimation of how predictable fields of a dataset can be, and which features can be useful for predicting those fields.
• PredictabilityEstimateStore - Global
  Enables storing and retrieving predictability estimates.
• PredictabilityEstimateVersion - Global
  The PredictabilityEstimateVersion API is a scriptable object used in Predictive Intelligence stores.
• PreferenceDestination - Scoped, Global
  The PreferenceDestination API updates user notification preferences.
• Preferences - Scoped, Global
  The Preferences API gets notification destinations for a user.
• ProactiveTriggerAPI - Scoped
  The ProactiveTriggerAPI enables you to create server-side triggers that send context-specific messages to a specified user.
• ProbeHandlerCim - Global
  The ProbeHandlerCim API provides methods to configures a CIM probe.
• ProbeHandlerMulti - Global
  The ProbeHandlerMulti API is a probe handler for MultiProbes.
• ProbeHandlerSNMP - Global
  The ProbeHandlerSNMP API is a discovery probe handler for SNMP probes, invoked when an SNMP probe is about to be created.
• ProbeHandlerWMI - Global
  The ProbeHandlerWMI API is the discovery probe handler for Windows Management Instrumentation (WMI) probes.
• ProcessMiningForExternalData - Scoped, Global
  The ProcessMiningForExternalData API contains a method that marks an external audit record for processing.
• Producer - Scoped (deprecated)
  The Producer API provides methods that enable you to push data from a ServiceNow instance to a Kafka topic.
• ProducerV2 - Scoped
  The ProducerV2 API provides methods to publish messages from your ServiceNow instance to a Kafka topic.
• ProductInstance API - Scoped, Global
  The ProductInstance API generates a product instance identifier (PID), retrieve PID configuration data, and determine if a model category is a product instance.
• PSBScratchpadUtil - Scoped
  The PSBScratchpadUtil API allows providers to share "extra" information that is outside of any other Service Bridge service, with their consumers.
• Queue - Global
  The Queue API (Advanced Work Assignment) provides methods to route a document to a queue.
• Queue - Scoped
  The Queue API allows you to retrieve or join a Connect Support chat queue.
• QuickRanges - Global
  The QuickRanges API generates IP network, range, and address entries from a convenient comma-separated input field using conventional CIDR network notation, hyphenated range entries, or individual IP addresses.
• RecordToHTML - Global
  The RecordToHTML API is a utility class to turn a record into HTML.
• RegressionSolution - Global
  The RegressionSolution API is a scriptable object used in Predictive Intelligence stores.
• RegressionSolutionStore - Global
  Enables storing and retrieving solutions.
• RegressionSolutionVersion - Global
  The RegressionSolutionVersion API is a scriptable object used in Predictive Intelligence stores.
• RemedialActionEngine - Scoped
  The RemedialActionEngine Scoped API provides common methods for working with remedial actions.
• RenderProperties - Global
  The RenderProperties API provides methods about the current page and is available in Jelly scripts and in UI-action conditions and scripts.
• RenderProperties - Scoped
  The RenderProperties API provides methods about the current page and is available in Jelly scripts and in UI-action conditions and scripts.
• ReportCiStatusOutputJS - Scoped
  The ReportCiStatusOutputJS methods are getters that return specific object properties for the DiscoveryAPI reportCiIpAddressStatus method and then convert the information into a JSON string.
• RequestAuthAPI - Scoped
  The RequestAuthAPI() API provides methods to apply a signature to a REST request.
• ResponseTemplate - Scoped, Global
  The ResponseTemplate API provides methods for managing response templates.
• RESTAPIRequest - Scoped, Global
  The RESTAPIRequest API allows you to access scripted REST API request details in scripts.
• RESTAPIRequestBody - Scoped, Global
  The RESTAPIRequestBody API allows you to access the body content of a scripted REST API request in scripts.
• RESTAPIResponse - Scoped, Global
  The RESTAPIResponse API allows you to build a RESTful response to a scripted REST API request.
• RESTAPIResponseStream - Scoped, Global
  The RESTAPIResponseStream API allows you to write directly to the scripted REST API response stream.
• RESTMessageV2 - Scoped, Global
  The RESTMessageV2 API allows you to send outbound REST messages using JavaScript.
• RESTResponseV2 - Scoped, Global
  The RESTResponseV2 API allows you to use the data returned by an outbound REST message in JavaScript code.
• RoundingInterval - Global
  The RoundingInterval API handles all the details of rounding intervals for CPU speed and RAM size.
• RTETransformer - Scoped
  The RTETransformer API provides a method to transform and store an array of messages into a record in the associated ServiceNow instance based on a provided extract, transform, and load (ETL) definition.
• SCIM2Client - Scoped
  The SCIM2Client API calls the System for Cross-domain Identity Management (SCIM) Provider (server role) to create, update, or delete data in a service provider (SP).
• SCIM2ClientUtil - Scoped
  The SCIM2ClientUtil API provides utility functions to obtain the unique identifiers of external provider systems and then use that information when calling the SCIM2Client API.
• ScopedCacheManager - Scoped
  The ScopedCacheManager API provides methods for retrieving, setting, and flushing cache data for scoped applications.
• ScriptableDataStream - Scoped, Global
  The ScriptableDataStream API provides methods to interact with a stream of data.
• ScriptableFlowRunner - Scoped
  Create a builder object used to define parameters for flow, subflow, and action execution. You can specify a flow to execute in a particular domain. Start the flow, subflow, or action execution directly from the builder and view the results in a ScriptableFlowRunnerResult object.
• ScriptableFlowRunnerResult - Scoped
  Captures the result of using ScriptableFlowRunner to execute a flow, subflow, or action. Includes data such as the context ID, domain, and any outputs from the flow execution.
• SentimentAnalyser - Scoped
  The SentimentAnalyser API performs sentiment analysis on a string value.
• SerialNumberManager - Global
  The SerialNumberManager API provides methods to manage the serial numbers for discovery devices.
• ServiceRegistryQuery - Global
  The ServiceRegistryQuery API provides methods to map Shazzam service registry query results against a port probe. Child classes provide specifics on mapping.
• ShazzamLaunch - Global
  The ShazzamLaunch API provides methods to handle the details of launching a Shazzam probe for a given discovery.
• ShazzamResult - Global
  The ShazzamResult API provides methods to encapsulate a Shazzam result.
• ShazzamScanner - Global
  The ShazzamScanner API provides methods to encapsulate a Shazzam scanner.
• SimilaritySolution - Global
  The SimilaritySolution API is a scriptable object used in Predictive Intelligence stores.
• SimilaritySolutionStore - Global
  Enables storing and retrieving solutions.
• SimilaritySolutionVersion - Global
  The SimilaritySolutionVersion API is a scriptable object used in Predictive Intelligence stores.
• SkillDeterminationUtils - Scoped
  The SkillDeterminationUtils API provides utility methods to get or set work item skill data.
• SLARepair - Global
  The SLARepair API first deletes the existing SLAs and then recreates them from each task's history.
• SLPServiceRegistryQuery - Global
  The SLPServiceRegistryQuery API provides methods to map Shazzam! SLP query results to port probes.
• SMSPreferenceHandler - Scoped, Global
  The SMSPreferenceHandler API provides methods to manage SMS configurations.
• SNEventSenderProvider - Global
  The SNEventSenderProvider API provides the method to instantiate an IEventSender instance.
• SNMPGatherDocParts - Global
  The SNMPGatherDocParts API handles gathering the parts of an SNMP response document for JavaScript SNMP sensors.
• SNMPNetworkInterfaces - Global
  The SNMPNetworkInterfaces API creates network interfaces for JavaScript SNMP sensors.
• SNMPResponse - Global
  The SNMPResponse API provides methods to wrap an SNMP payload response instance with methods to safely and easily retrieve SNMP singleton fields or tables.
• SOAPMessageV2 - Scoped, Global
  The SOAPMessageV2 API provides methods to send an outbound SOAP message using JavaScript.
• SOAPResponseV2 - Scoped, Global
  The SOAPResponseV2 API allows you to use the data returned by an outbound SOAP message in JavaScript code.
• SPScriptedFacet - Scoped
  Define facet items, filters, or mapped queries for a facets object.
• SPScriptedFacetService - Scoped
  Generate a multi choice or single choice facets object for an advanced search source.
• SPSEOUtilsSNC - Global
  The SPSEOUtilsSNC API is a global script include that provides utility methods that return human-readable URLs for a specific page, or for the current page, based on the transaction request.
• SPWidgetAccessControl - Global
  The SPWidgetAccessControl script include allows administrators to check whether a provided table is granted public access to a widget and is securely accessed by an intended audience.
• StandardCredentialsProvider - Scoped, Global
  The StandardCredentialsProvider API provides methods to retrieve credential information.
• StartDiscovery - Global
  The StartDiscovery API provides methods to start discovery jobs.
• StateManagementScriptableApi - Global
  The StateManagementScriptableApi provides a set of methods for manipulating CI operational states and applying CI actions.
• Style - Scoped, Global
  Creates a style for defining properties such font size, border, and alignment. You can apply the same style to multiple objects simultaneously.
• Stream - Scoped, Global
  The Stream API interacts with a stream of items such as records. For example, you can use the forEach() method to update the state of each record in a stream returned by the GlideQuery API.
• Subflow - Scoped (deprecated)
  The Subflow API provides methods to run published Flow Designer subflows.
• SummaryTableWriter - Global
  The SummaryTableWriter script include enables the creation of summary sets for reports that can be generated with standard queries and trending.
• SVGToPDFConversionAPI - Scoped, Global
  The SVGToPDFConversionAPI enables adding an SVG to a PDF and converting an SVG to PDF.
• SystemDocument - Scoped, Global
  The SystemDocument API provides methods for setting fields of a record in the Documents [ds_document] table.
• SystemDocumentList - Scoped, Global
  The SystemDocumentList API provides methods for setting the record fields in the Document Lists [ds_document_lists] table.
• SystemDocumentListEntry - Scoped, Global
  The SystemDocumentListEntry API provides methods for setting the record fields in the Document List Entries [ds_document_list_entry] table.
• SystemDocumentVersion - Scoped, Global
  The SystemDocumentVersion API provides methods for setting the values of a document's source version in the Versions [ds_document_version] table.
• Table - Scoped, Global
  Creates a Table object to add to a PDF document. Defines the data to use in each cell and sets styles, margins, and alignment.
• TableUtils - Global
  The TableUtils API is a class of shortcuts for accessing table related information.
• TaskStateUtil - Global
  The TaskStateUtil API is in the task state management utility script include and is used for working with task-type table state attributes.
• TemplatePrinter - Scoped
  Scoped TemplatePrinter handles printing from a mail script to the email message.
• TimelineSpan - Global
  This class defines a set of properties that describe the characteristics and interactive behavior of an element rendered within a TimelineItem.
• TMFTopicEventAPIUtilOOB - Scoped
  The TMFTopicEventAPIUtilOOB script include contains functions to handle Event Notification Management Open API requests that are triggered by external trigger definitions to create, update, and delete events in the Event [em_event] table.
• TopicAPIUtilsOOB - Scoped
  The TopicAPIUtilsOOB script include provides methods that are used when processing the Event Management Topic Open API endpoint.
• TopicSubscriptionUtilOOB - Scoped
  The TopicSubscriptionUtilOOB script include provides methods to query and manipulate records in the Topic subscription [sn_api_notif_mgmt_topic_subscription] table. This class operates at the service layer and interacts with the Data Access Object (DAO) class.
• TopicUtilOOB - Scoped
  The TopicUtilOOB script include contains functions that enable you to query and manipulate records in the Topic [sn_api_notif_mgmt_topic] table. This class operates at the service layer that interacts with the Data Access Object (DAO) class.
• Transformer - Scoped, Global
  The Transformer API provides methods to parse and transform structured JSON or XML source content into structured key-value pair output, using a defined set of rules.
• TransformerDefinition - Scoped, Global
  The TransformerDefinition API provides methods to instantiate and manage the TransformerDefinition object, which associates a transformation rules list and a record path.
• TransformerRuleList - Scoped, Global
  The TransformerRuleList API enables you to create a list of rules for transforming various types of JSON and XML data into name-value pair output.
• Transformer - Scoped, Global
  The Transformer API manipulates time-series data to prepare the data for evaluation and analysis.
• TransformPart - Scoped, Global
  Use the TransformPart class to specify details of the transform to be done.
• TransformResult - Scoped, Global
  The TransformResult API provides methods that return the result of a transformation run on time-series data.
• TroubleTicketNotificationUtilOOB - Scoped
  The TroubleTicketNotificationUtilOOB script include provides methods used to define and generate the TMF-compliant payloads for trouble ticket notification events.
• UniversalRequestUtilsSNC - Scoped
  The UniversalRequestUtilsSNC API enables handling universal request lifecycles. Provided as a script include record.
• UniversalTaskUtils - Scoped, Global
  The UniversalTaskUtils class provides methods for managing universal tasks.
• UPSHandler - Global
  Handles SNMP classification and identification for UPSs.
• UserCriteria - Scoped
  The UserCriteria API enables you to create, modify, or delete user criteria records using scripts.
• UserSkillAnalyzer - Global
  Analyzes user skills against skills required to complete work items.
• UserSkillRanking - Global
  Used to configure options for choosing the right user and getting a sorted list of qualified users based on number of matching skills and skill-level gap.
• v_query – Scoped, Global
  The v_query API provides a scriptable object that represents a query running against a remote table.
• v_table – Scoped, Global
  The v_table API provides a scriptable object that enables you to add rows to a remote table.
• VMUtils - Global
  Provides utility functions for discovery and provisioning of virtual machines.
• VoiceTranscriptObject - Scoped
  The VoiceTranscriptObject scriptable API provides the ability to save third-party voice conversation transcript data to a table within a ServiceNow instance.
• WalkWorkflow - Global
  Walks the workflow and gets the list of successors for each activity along with a shortest path order that indicates the activity depth in the workflow.
• WFActivityHandler - Global
  The base class for all workflow activities.
• WindowsOSNameHelper - Global
  Handles the formatting of Windows OS names.
• Workflow - Global
  Workflow scripts provide an interface with the workflow engine.
• Workflow - Scoped
  The scoped Workflow API provides methods that can be used in an activity definition script.
• WorkflowDuration - Global
  This class calculates the duration (in seconds) based on the variables of a workflow activity. It is an interface between Workflow Timer() and DurationCalculator().
• WorkflowModelManager - Global
  The WorkflowModelManager class provides a way to query the workflow model, to step backwards and forwards between specified wf_history items, and to query the history for activity and transition-specific information.
• WorkflowModelManagerAjax - Global
  Provides an AjaxProcessor wrapper for the WorkflowModelManager. This class derives from AbstractAjaxProcessor.
• WorkflowScheduler - Global
  This code is executed in business rule Set workflow scheduler script on table wf_workflow_schedule.
• WorkflowTimeline - Global
  Generates a view that shows a workflow context on the timeline.
• XMLDocument2 - Scoped, Global
  The XMLDocument2 API provides a JavaScript object wrapper for parsing and extracting XML data from an XML string.
• XMLNode - Scoped, Global
  The scoped XMLNode API allows you to query values from XML nodes. XMLNodes are extracted from XMLDocument2 objects, which contain XML strings.
• XMLNodeIterator - Scoped
  The scoped XMLNodeIterator class allows you to iterate through a node of a XML document.
• XMLStreamingAPI - Scoped
  Build a large streaming XML payload for use in a REST or SOAP request to send bulk data to a third-party API. You can also create the payload as an XML string for a non-streaming option.
• XMLStreamingBuilder - Scoped
  Create a builder object to build a large XML payload for use in a REST or SOAP request to send bulk data to a third-party API. You can also create the payload as an XML string for a non-streaming option.
• XMLUtilJS - Global
  Provides XML utilities for JavaScript to be used with Discovery scripts.