Retrieve attachments and attachment metadata

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Retrieve attachments and attachment metadata

    The NowAttachmentService API allows ServiceNow customers to manage attachments effectively through CRUD operations. This service includes functionalities for uploading, downloading, deleting attachments, and validating their metadata.

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    Key Features

    • CRUD Operations: Perform create, read, update, and delete operations on attachments.
    • Attachment Upload: Upload and associate attachments to specific records in your ServiceNow instance.
    • Metadata Retrieval: Download metadata generated during the upload of attachments.
    • Pagination: Utilize pagination methods for efficiently managing large sets of attachment metadata.

    Key Outcomes

    By using the NowAttachmentService API, customers can streamline the management of attachments, enhance data retrieval processes through pagination, and integrate attachment handling into their applications. This leads to improved user experience, particularly in applications that require displaying large volumes of data. Expect better performance and organization of attachment-related tasks within your ServiceNow instance.

    The NowAttachmentService API enables you to perform CRUD operations on attachments and retrieve attachment metadata from your ServiceNow instance.

    Using this API you can:
    • Upload attachments to your ServiceNow instance and associated them to a specific record.
    • Download one or more attachments.
    • Delete attachments.
    • Validate an attachment by comparing the computed hash of the attachment to the expected hash.
    • Download attachment metadata. This metadata is generated by your ServiceNow instance when an attachment is uploaded.

    For additional information on working with attachments, see Attachment API.

    All NowAttachmentService methods provide three implementations for returning results data. One that calls a completion handler with the return results, one that preforms an async/await, and another that returns a Combine publisher (deprecated). For example, each upload() method uploads and associates a specified attachment to a specified record. However, the NowAttachmentService - upload(data: Data, configuration: NowAttachmentUploadConfiguration, progressUpdate: @escaping ProgressUpdate, completion: @escaping (Result<NowAttachmentMetadata, NowDataError>)) method calls a completion handler with the return results, the NowAttachmentService - upload(data: Data, configuration: NowAttachmentUploadConfiguration, progressUpdate: @escaping ProgressUpdate) async throws method performs an async/await, and the NowAttachmentService - upload(data: Data, configuration: NowAttachmentUploadConfiguration, progressUpdate: @escaping ProgressUpdate) method returns a Combine publisher.

    Before you are able to use the NowAttachmentService API, you must import NowData and then initialize a NowAttachmentService object.
    // Import the NowData framework
    import NowData
    
    func makeAttachmentService(instanceUrl: URL, 
      completion: @escaping ((Result<NowAttachmentService, NowServiceErrors>) → Void))

    Attachment metadata pagination

    You can use the NowAttachmentService methods to download attachment metadata for one or more attachments. When downloading metadata from multiple attachments, you may want to use the NowAttachmentService - attachmentMetadataPaginator(filter: Filter, limit: Int) method, which returns a Paginator object that enables you to easily iterate over the potentially large amount of data that is returned. You typically use paginated return results to provide infinite scroll capabilities for data presented inside a UITableView, a UICollectionView (UIKit), or a List (SwiftUI), or to simplify page iteration of results in general.

    After obtaining a Paginator object, subscribe to its publisher to start receiving data.
    paginator.publisher
      .subscribe(on: DispatchQueue.global())
      .receive(on: DispatchQueue.main)
      .sink { ... }
      .store(in: &subscriptions)
    The returned Paginator object provides the following methods that enable you to page through the returned records:
    • first()
    • last()
    • next()
    • previous()
    • reset()
    Note:
    Some Paginator methods may throw an exception, such as when there are no more pages to fetch.

    In addition, the Paginator object provides properties that enable you to obtain insights into the paginated data. For additional details on these properties and the available methods, see Paginator API - iOS.