SLARepair - Global

The SLARepair API first deletes the existing SLAs and then recreates them from each task's history.

SLARepair - repairByFilter(String filter, String sourceTable)

Repair the task SLAs associated with the passed-in filter and source table.

Table 1. Parameters

Name	Type	Description
filter	string	Specify an encoded query that is used to retrieve a set of records from the source table.
sourceTable	string	Specify the name of a table that is (or extends) contract_sla, task_sla, or task.

Table 2. Returns

Type	Description
void

Repair SLAs for problems created last month with a priority of 2.

var now_GR = new GlideRecord("problem");
now_GR.addQuery("sys_created_on", "ON", "Last Month@javascript:gs.beginningOfLastMonth()@javascript:gs.endOfLastMonth()");
now_GR.addQuery("priority", "2");
now_GR.query();

var repair = new SLARepair();
while (now_GR.next()) 
repair.repairByFilter(now_GR.getEncodedQuery(), now_GR.getRecordClassName());

SLARepair - repairByGlideRecord(GlideRecord now_GR)

Repair the task SLAs associated with the passed in GlideRecord.

Table 3. Parameters

Name	Type	Description
now_GR	GlideRecord	Specify a GlideRecord for a table that is (or extends) contract_sla, task_sla, or task.

Table 4. Returns

Type	Description
void

Repair SLAs for problems created last month with a priority of 2.

var now_GR = new GlideRecord("problem");
now_GR.addQuery("sys_created_on", "ON", "Last Month@javascript:gs.beginningOfLastMonth()@javascript:gs.endOfLastMonth()");
now_GR.addQuery("priority", "2");
now_GR.query();

var repair = new SLARepair(); 
while (now_GR.next()) 
    repair.repairByGlideRecord(now_GR);

SLARepair - repairBySysId(String sysId, String sourceTable)

Repair the task SLAs associated with the passed in sys_id and source table.

Table 5. Parameters

Name	Type	Description
sysId	string	Specify the ID of a table that is (or extends) contract_sla, task_sla, or task.
sourceTable	string	Specify the name of a table that is (or extends) contract_sla, task_sla, or task.

Table 6. Returns

Type	Description
void

Find problems created last month with a priority of 2

var now_GR = new GlideRecord("problem");
now_GR.addQuery("sys_created_on", "ON", "Last Month@javascript:gs.beginningOfLastMonth()@javascript:gs.endOfLastMonth()");
now_GR.addQuery("priority", "2");
now_GR.query();

var repair = new SLARepair();
while (now_GR.next())
repair.repairBySysId(now_GR.sys_id + "",  now_GR.getRecordClassName());

SLARepair - setAuditEnabled(Boolean onOrOff)

Enables or disables auditing when running a repair.

By default, auditing is set to the value in the property com.snc.sla.repair.audit. You can override this with passing in true to enable or false to disable auditing.

Table 7. Parameters

Name	Type	Description
onOrOff	Boolean	Determines whether to enable or disable auditing.

Table 8. Returns

Type	Description
this	A self-reference to allow for method chaining.

var builder = new SLARepair();
  builder.setAuditEnabled(true);

SLARepair - setRunWorkflow(Boolean onOrOff)

Enables or disables running a workflow for each of the Task SLA records being repaired.

By default, when a Task SLA is repaired the workflow will be run during the repair process. To override this, you can pass in false to disable running of the workflow or true to enable it.

Table 9. Parameters

Name	Type	Description
onOrOff	Boolean	Determines whether to enable or disable workflow.

Table 10. Returns

Type	Description
this	A self-reference to allow for method chaining.

var repair = new SLARepair();
repair.setRunWorkflow(false);

SLARepair - setValidateOnly(Boolean onOrOff)

Validates the repair request.

If false is passed in, the task SLAs will be repaired. If true is passed in, calls to repair will not alter any task SLAs but only validate the supplied parameters and generate a count of records to be repaired.

Table 11. Parameters

Name	Type	Description
onOrOff	Boolean	Determines whether to enable or disable validation.

Table 12. Returns

Type	Description
this	A self-reference to allow for method chaining.

var repair = new SLARepair();
  repair.setValidateOnly(true);