Now Assist for code generation

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Code Generation

    ServiceNow® Now Assist for code generation provides AI-generated assistance for writing scripts quickly, utilizing text or code prompts. This functionality is designed to streamline the scripting process for developers within ServiceNow instances.

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    Key Features

    • Explore: Learn how to effectively script with AI-generated code.
    • Configure: Set up code generation features for your instance.
    • Generate Scripts: Quickly create scripts with AI assistance.
    • Edit Scripts: Modify scripts efficiently using AI-generated suggestions.
    • Reference: Access details about properties, roles, and additional resources.

    Key Outcomes

    By utilizing Now Assist for code generation, ServiceNow customers can expect increased efficiency in script writing, although human oversight is necessary due to potential inaccuracies in AI-generated outputs. Customers are encouraged to validate AI results, especially in critical fields such as healthcare, finance, and security.

    Important Considerations

    • AI Limitations: The application may not always provide accurate or complete information; testing and human oversight are essential.
    • Data Processing: Data from customer instances is transferred to a centralized environment, following ServiceNow’s policies.
    • Data Collection: Inputs and outputs from the application are collected to enhance ServiceNow technologies, with an option for customers to opt-out of future data collection.

    Use ServiceNow® Now Assist for code generation for help writing scripts quickly with AI-generated code based on text or code prompts.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.