Configuring Major Security Incident Management

Install and configure Major Security Incident Management application.

Important:

• To get quickly started with Major Security Incident Management configuration, you can refer to the Major Security Incident Management (MSIM) Quick Start Guide on the ServiceNow Store.
• After installing the Major Security Incident Management app, ensure that you import the update set in KB1289784 to load the partially pre-configured files.

Use this section to learn how to set up the necessary configurations required to work with Major Security Incident records by integrating with other external Microsoft applications to establish connections with ServiceNow instance.

• Configure File Explorer Component
  The File Explorer workspace component organizes and tracks the collection of artifacts (files) related to a major security incident. It is designed to support integration with any third-party file hosting provider such as Microsoft SharePoint in the Major Security Incident Management workspace.
• Configure Microsoft Teams
  Easily integrate and collaborate with Microsoft Teams to resolve Major Security Incident to view and filter collaboration chat activities.
• Configure Slack chat connector for major security incidents
  Integrate and collaborate with Slack to resolve Major Security Incident to view and filter collaboration chat activities.