Manage tasks using the Visual Task Board

  • Release version: Xanadu
  • Updated August 1, 2024
  • 4 minutes to read
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    Summary of Manage tasks using the Visual Task Board

    The Visual Task Board (VTB) in ServiceNow's Major Security Incident Management (MSIM) enables MSI Managers to track and manage tasks related to major security incidents using a Kanban-style interface. Tasks can be moved across lanes such as Draft, Assigned or Ready, In Progress, and Closed, reflecting their current status. This visual approach simplifies monitoring and updating tasks directly from the board, enhancing incident resolution efficiency.

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    Key Features

    • Task Creation: MSI Managers with the snmsi.workspacemanager role can create tasks from the VTB by navigating through the Major Security Incident workspace, selecting an incident, and adding tasks with details like title, due date, priority, state, assignment group, affected assets, and users.
    • Task Management: Tasks are displayed as cards on the Kanban board, allowing easy viewing, editing, and updating of task details including title, due date, priority, and state. Task states include Draft, Analysis, In Progress, and Closed.
    • Activity Stream: Each task card includes an activity section where users can view work notes and comments from MSI Responders, add private or public activity updates, and track task progress in real-time.
    • Task Deletion: Tasks can be deleted directly from the VTB by selecting the task card and confirming the deletion, streamlining task lifecycle management.
    • Prerequisite: The MSIM VTB Task Card (version 1.0.1v) app must be installed separately after installing the MSIM app to enable these features.

    Practical Use and Benefits

    ServiceNow customers managing major security incidents can leverage the Visual Task Board to organize and prioritize incident-related tasks visually, improving clarity and collaboration among team members. The Kanban view facilitates quick adjustments to task statuses, easier tracking of responsibilities, and enhanced communication through the integrated activity stream. This leads to faster incident resolution and better alignment of resources.

    Track and manage all the tasks associated with a major security incident using the Visual Task Board (Kanban view).

    You can use the Visual Task Board to move the cards in a step-by-step manner between lanes like Draft, Assigned or Ready, In progress, and Closed depending on the status of the tasks. An activity stream on the board displays recent activity to track task changes easily. You can add task cards from any table that extends Task to quickly track updates and edit major security incidents directly from the board.

    Create a task using the Visual Task Board

    Role required: sn_msi.workspace_manager.

    Note:
    Make sure you have installed the MSIM VTB Task Card: 1.0.1v app separately after installing the MSIM app.
    MSI Managers can create a task in the Visual Task Board using the following steps:
    1. Navigate to Workspaces > Major Security Incident Management > Major Security Incidents.
    2. Select the Lists view.
    3. Choose the required major security incident record.
    4. Select the Tasks tab.
      Figure 1. Create a task using the Visual Task Board
      Create a task using the Visual Task Board
    5. Select Kanban view, and choose New task.
    6. On the form, fill in the fields.
      Field Description
      Number A unique number that is automatically generated for the selected task. This field isn’t editable.
      Incident Major security incident number. This field isn’t editable.
      Title Provide a name for the task.
      Due date Select a due date and time for the task to be completed. Select a date using the Calendar option and specify the time on the Select Time section.
      Description Provide a unique description for the task.
      Priority Select the priority of the task to determine when the task is performed. The priority can be one of the following values:
      • None
      • 1-Critical
      • 2 - High
      • 3 - Moderate
      • 4 - Low
      • 5- Planning
      State Select the current state of the task. The state can be one of the following:
      • Draft
      • Analysis
      • In Progress
      • Closed

      The default state is Draft.

      Assignment group Select an assignment group of the user to assign the task using the search option.
      Assigned to Select the user to assign the task using the search option.
      Affected assets Select the affected assets by the task using the search option.
      Affected users Select the affected users by the task using the search option.
    7. Select Create to create the task.

    View and modify a task using the Visual Task Board

    Role required: sn_msi.workspace_manager.

    Note:
    Make sure you have installed the MSIM VTB Task Card: 1.0.1v app separately after installing the MSIM app.
    MSI Managers can view the details of a task and activity information from the MSI Responders, and modify a task in the Visual Task Board using the following steps:
    1. Navigate to Workspaces > Major Security Incident Management > Major Security Incidents.
    2. Select the Lists view.
    3. Choose the required major security incident record.
    4. Select the Tasks tab, and choose Kanban view.
    5. Choose the desired Task card in one of the lanes to view the details of the task.

      The Task card can be in one of the lanes: Draft, Assigned or Ready, In progress, or Closed.

    6. On the Task info section, you can modify the following details:
      Field Description
      Number A unique number that is automatically generated for the selected task. This field isn’t editable.
      Incident Major security incident number. This field isn’t editable.
      Title Provide a name for the task.
      Due date Select a due date and time for the task to be completed. Select a date using the Calendar option and specify the time on the Select Time section.
      Description Provide a unique description for the task.
      Priority Select the priority of the task to determine when the task is performed. The priority can be one of the following values:
      • None
      • 1-Critical
      • 2 - High
      • 3 - Moderate
      • 4 - Low
      • 5- Planning
      State Select the current state of the task. The state can be one of the following:
      • Draft
      • Analysis
      • In Progress
      • Closed

      The default state is Draft.

      Assignment group Select an assignment group of the user to assign the task using the search option.
      Assigned to Select the user to assign the task using the search option.
      Affected assets Select the affected assets by the task using the search option.
      Affected users Select the affected users by the task using the search option.
    7. Select the Activity section to view the activity details from the MSI Responders.

      Use the Activity section to add your work notes and comments, and post your activity privately and also add additional comments as required using the Compose section. Save the activity after you post your work notes and comments to view the added activity or worknotes in the Activity section.

      Figure 2. Activity section on the Visual Task board
      Activity section on the Visual Task board
      Note:
      Select the Show more details link to view the details of a specific security incident record, which is associated with that major security incident.
    8. Select Save to update the task information.

      The task information gets updated instantly.

    Delete a task using the Visual Task Board

    Role required: sn_msi.workspace_manager.

    Note:
    Make sure you have installed the MSIM VTB Task Card: 1.0.1v app separately after installing the MSIM app.
    MSI Manager can delete a task in the Visual Task Board using following steps:
    1. Navigate to Workspaces > Major Security Incident Management > Major Security Incidents.
    2. Select the Lists view.
    3. Choose the required major security incident record.
    4. Select the Tasks tab, and choose Kanban view
    5. Choose the Task card that you want to delete.
    6. In the Major security incident task pop-up, select the Delete option.

      The Delete task pop-up appears requesting you to confirm the deletion of the task.

    7. Select Delete.