Configure API credentials for OpenAI

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Configure your API credentials to use OpenAI in custom workflows and Virtual Agent Designer topics.

    Before you begin

    To use the OpenAI and Azure OpenAI large language models (LLMs), you must configure your credentials to use the Generative AI Controller capabilities.

    Role required: admin

    About this task

    In order to use models with Azure OpenAI as your LLM provider for Generative AI Controller capabilities, you must have an active connection configured.

    Procedure

    1. Navigate to All > Connections & Credentials > Connections & Credential Aliases.
    2. Open the Generative AI provider record for OpenAI.
    3. Select the Create New Connection & Credential related link.
      Create New Connection & Credential related link highlighted on the screen.
    4. In the API key field, enter the API key.

      For OpenAI, see your OpenAI API keys for the credentials information.

    5. Create a connection by selecting Create.

    Result

    You can now use capabilities labeled with OpenAI in Flow Designer, Virtual Agent Designer, and scripts like background scripts and business rules to create custom experiences with generative AI.

    Complete connection for OpenAI.

    What to do next

    If you want to use generative AI capabilities through your MID Server, open the new Connection record, select the Use MID server check box, and save the record.