Configuring Knowledge Graph

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Plan and configure Knowledge Graph implementation.

    Configuration overview

    Knowledge Graph is a ServiceNow AI Platform feature that is available with activation of any ServiceNow generative AI application.

    On activation, the following Knowledge Graph plugins are installed by default:
    • Graph QL plugin
    • Knowledge Graph application

    To implement the Knowledge Graph adoption, you must configure Knowledge Graph for Virtual Agent.

    For pre-built integration with Now Assist Virtual Agent for Slot filling, configure Knowledge Graph in Virtual Agent. Refer for admin guided setup.

    Knowledge Graph now supports Workflow Data Fabric that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with sensitive information.To configure and integrate the Workflow Data Fabric tables for Knowledge Graph, see