Add Predictive Intelligence

Add predictive intelligence as a tool in Now Assist Skill Kit. Predictive intelligence models enable you to predict, estimate, and identify patterns that can be used to route work, populate forms, estimate wait times, and more.

Before you begin

Role required: sn_skill_builder.admin

Procedure

1. Navigate to All > Now Assist Skill Kit > Home.
2. Create a skill or select the skill that you want to add predictive intelligence to.
3. Select the Tool editor tab.
4. Select (+) icon to add a node.
5. Select Tool node.
6. Select Predictive Intelligence.
7. On the form, fill in the fields.

   Table 1. Predictive intelligence form

   Field	Description
   Name	The name of the tool
   Type of solution	Workflow classification Workflow similarity Classification Similarity

   
8. Add tool inputs.
9. Add tool outputs.
10. Optional: Select tool conditions.
11. Select Add tool.